Job Description
Description - External
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Role Purpose
The Control Office is a function that sits within the markets business within the Markets & Securities Services area of HSBC. The Control Office helps manage and control non-financial and new risks in the business, including but not limited to operational, conduct and product lifecycle risk.
Support Control owners, Control Officer’s and business managers in creation and maintenance of RCA’s, Issues and Actions, Operational incidents, EUC (End user computing) etc., Assist with the Annual Risk and Control Assessment refresh process.
Cater to various standard and adhoc reports/meeting packs/updates/ at the request of management. Work closely with the BRCM team and business managers to ensure all issues/actions, risks and controls are captured and managed in line with operational risk framework.
Build the Internal Control Monitoring Plans for businesses within Global Markets in order to review and test effectiveness of key controls. Challenge effectiveness of controls and priority of risks as part of risk the risk assessment refresh process
Why Join us:
Responsible For:
(Please describe the role that the candidate will be undertaking within the team) Assist Front Office Business Managers/Control Officers in the maintenance and control of items into Helios, the Group’s Operational Risk management tool (Risk Assessments, Issue and Actions, Incident/losses, Internal Control Monitoring Plans).
BCC - Collation of data: preparation of common packs; continuous improvement of inbound data through negotiation with data providers as well as outbound pack quality.
In collaboration with the Risk, Control and Support functions NFR coordinate a Front to Back ICMP for BCCs
Production of weekly/monthly Issue and Actions report. Ensuring that actions plans have been remediated and items are closed in timely manner.
Conduct Pack production.
Assist in developing and implementing best practice and Global Standards across Markets
Assurance Testing - Execute agreed Book of Work & testing scripted programme on behalf of the business to ensure key risks are identified and associated gaps are reduced
Team Admin. Management of Holiday booker, central comms management, share point administration.
Work closely with the system owners (Operational Risk and Audit teams) to highlight any functionality or performance issues.
Other specific projects or tasks related to these topics as directed by management.
Typical Targets and Measures
Publishing accurate ad-hoc reports/meeting packs/updates
Ensure delivery of projects by the team as per the pre-defined timelines and proactively manage work priorities
Ability to drive change with global asset class NFR’s, COO’s & business managers
Customers / Stakeholders
MSS NFR Community, Regional and Asset Class COOs and associated Business Managers, Operational Risk Team.
Leadership & Teamwork
Responsible for ensuring seamless communication and teamwork between Control resources in Onshore locations and counterpart resources in Bangalore
Builds strong relationships with counterpart resources in Onshore locations
Requirements
What you will need to need succeed in the role:
ESSENTIAL EXPERIENCE
Including: Education, technical knowledge (number of years), company/industry experience, IT knowledge (levels required), languages etc.
Minimum of a Bachelor’s degree
6+ years of work experience
Background in Banking, risk management and / or internal audit; Audit, Risk or Compliance professional designation preferred
Motivated and dynamic, with the ability to manage multiple tasks and respond to urgent requests
Ability to work closely with team members and collaborate with colleagues globally
Proficient in Excel, PowerPoint, Qlikview and Tableau
Confident and comfortable with reporting tools and databases, able to quickly to learn new systems
Strong organisational and time management skills, with a structured, organised approach to work
Good written and verbal communication skills
Able to interact in a professional manner at all levels in the organisation.
Prior experience in Audit, Business Management or Risk/Control roles within a Markets business
Work or academic experience in a major onshore hub / country
Robust track record in dealing with a diverse and international group of stakeholders
Good communication, negotiation / influencing and presentation skills.
ESSENTIAL SKILLS/COMPETENCIES
Including: Interpersonal skills, management, leadership, communications, sales, planning and organising, project management skills etc.
Operational Effectiveness & Control
Lead the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver Control Function responsibilities
Establish and maintain a robust and efficient control environment across the MSS Control Office together with early identification and effective resolution or escalation of issues that arise
Lead the development, implementation and maintenance of management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
Proactively identify, mitigate control gaps and drive process improvement initiatives
DESIRABLE SKILLS/COMPETENCIES
Including: Interpersonal skills, management, leadership, communications, sales, planning and organising, project management skills etc.
You’ll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Issued By HSBC Electronic Data Processing (India) Private LTD
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Role Purpose
The Control Office is a function that sits within the markets business within the Markets & Securities Services area of HSBC. The Control Office helps manage and control non-financial and new risks in the business, including but not limited to operational, conduct and product lifecycle risk.
Support Control owners, Control Officer’s and business managers in creation and maintenance of RCA’s, Issues and Actions, Operational incidents, EUC (End user computing) etc., Assist with the Annual Risk and Control Assessment refresh process.
Cater to various standard and adhoc reports/meeting packs/updates/ at the request of management. Work closely with the BRCM team and business managers to ensure all issues/actions, risks and controls are captured and managed in line with operational risk framework.
Build the Internal Control Monitoring Plans for businesses within Global Markets in order to review and test effectiveness of key controls. Challenge effectiveness of controls and priority of risks as part of risk the risk assessment refresh process
Why Join us:
Responsible For:
(Please describe the role that the candidate will be undertaking within the team) Assist Front Office Business Managers/Control Officers in the maintenance and control of items into Helios, the Group’s Operational Risk management tool (Risk Assessments, Issue and Actions, Incident/losses, Internal Control Monitoring Plans).
BCC - Collation of data: preparation of common packs; continuous improvement of inbound data through negotiation with data providers as well as outbound pack quality.
In collaboration with the Risk, Control and Support functions NFR coordinate a Front to Back ICMP for BCCs
Production of weekly/monthly Issue and Actions report. Ensuring that actions plans have been remediated and items are closed in timely manner.
Conduct Pack production.
Assist in developing and implementing best practice and Global Standards across Markets
Assurance Testing - Execute agreed Book of Work & testing scripted programme on behalf of the business to ensure key risks are identified and associated gaps are reduced
Team Admin. Management of Holiday booker, central comms management, share point administration.
Work closely with the system owners (Operational Risk and Audit teams) to highlight any functionality or performance issues.
Other specific projects or tasks related to these topics as directed by management.
Typical Targets and Measures
Publishing accurate ad-hoc reports/meeting packs/updates
Ensure delivery of projects by the team as per the pre-defined timelines and proactively manage work priorities
Ability to drive change with global asset class NFR’s, COO’s & business managers
Customers / Stakeholders
MSS NFR Community, Regional and Asset Class COOs and associated Business Managers, Operational Risk Team.
Leadership & Teamwork
Responsible for ensuring seamless communication and teamwork between Control resources in Onshore locations and counterpart resources in Bangalore
Builds strong relationships with counterpart resources in Onshore locations
Requirements
What you will need to need succeed in the role:
ESSENTIAL EXPERIENCE
Including: Education, technical knowledge (number of years), company/industry experience, IT knowledge (levels required), languages etc.
Minimum of a Bachelor’s degree
6+ years of work experience
Background in Banking, risk management and / or internal audit; Audit, Risk or Compliance professional designation preferred
Motivated and dynamic, with the ability to manage multiple tasks and respond to urgent requests
Ability to work closely with team members and collaborate with colleagues globally
Proficient in Excel, PowerPoint, Qlikview and Tableau
Confident and comfortable with reporting tools and databases, able to quickly to learn new systems
Strong organisational and time management skills, with a structured, organised approach to work
Good written and verbal communication skills
Able to interact in a professional manner at all levels in the organisation.
Prior experience in Audit, Business Management or Risk/Control roles within a Markets business
Work or academic experience in a major onshore hub / country
Robust track record in dealing with a diverse and international group of stakeholders
Good communication, negotiation / influencing and presentation skills.
ESSENTIAL SKILLS/COMPETENCIES
Including: Interpersonal skills, management, leadership, communications, sales, planning and organising, project management skills etc.
Operational Effectiveness & Control
Lead the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver Control Function responsibilities
Establish and maintain a robust and efficient control environment across the MSS Control Office together with early identification and effective resolution or escalation of issues that arise
Lead the development, implementation and maintenance of management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
Proactively identify, mitigate control gaps and drive process improvement initiatives
DESIRABLE SKILLS/COMPETENCIES
Including: Interpersonal skills, management, leadership, communications, sales, planning and organising, project management skills etc.
You’ll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Issued By HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The Associate position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
