Job Description
Your responsibilities
· Analyse and identify opportunities for improvement across teams
· Function as Subject Matter Expert that represents the business. This includes participation and representation on projects that impact CSD
· Be the point of contact for clients and service providers for account issues
· Assisting with the billing cycle for all Collection Agencies
· Assisting with accounts, miscellaneous requests, refunds and other general procedure enquiries from the customers
· Assisting with reporting, correspondence and processing
· Assisting the administration of new and pre-existing processes as required
· Handle sensitive queries demonstrating strong communications skills, diplomacy and discretion
· Identify complex situations, recommending solutions and escalating to Team Leader Business Customer as required
· Ensure compliance with Bank policy and legislation at all times
· Issue correspondence where necessary
· Meet individual and team Key Performance Indicators/targets, including outbound telephony contacts with customers and external business partners and inbound call actioning (mandatory)
· Work effectively in a team environment, sharing information to other team members
· Encouraging customer centric commercial behaviour amongst the team
· Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
Your skills & experience
• Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
• High volume Customer based processing experience
• Strong reporting, spread sheeting and reconciliations expertise
• Strong analytical, written and oral skills
• Excellent organisational, planning and documentation skills
• High level of attention to detail and a disciplined and thorough approach to investigations
Your qualifications
• Knowledge of CSD systems is desirable
• Proven ability to build and maintain positive and professional internal and external relationships
• Knowledge of the CBA products
• Intermediate – Advanced Excel skills
• Intermediate – Advanced Outlook skills
• Intermediate – Advanced Microsoft Word skills
· Analyse and identify opportunities for improvement across teams
· Function as Subject Matter Expert that represents the business. This includes participation and representation on projects that impact CSD
· Be the point of contact for clients and service providers for account issues
· Assisting with the billing cycle for all Collection Agencies
· Assisting with accounts, miscellaneous requests, refunds and other general procedure enquiries from the customers
· Assisting with reporting, correspondence and processing
· Assisting the administration of new and pre-existing processes as required
· Handle sensitive queries demonstrating strong communications skills, diplomacy and discretion
· Identify complex situations, recommending solutions and escalating to Team Leader Business Customer as required
· Ensure compliance with Bank policy and legislation at all times
· Issue correspondence where necessary
· Meet individual and team Key Performance Indicators/targets, including outbound telephony contacts with customers and external business partners and inbound call actioning (mandatory)
· Work effectively in a team environment, sharing information to other team members
· Encouraging customer centric commercial behaviour amongst the team
· Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
Your skills & experience
• Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
• High volume Customer based processing experience
• Strong reporting, spread sheeting and reconciliations expertise
• Strong analytical, written and oral skills
• Excellent organisational, planning and documentation skills
• High level of attention to detail and a disciplined and thorough approach to investigations
Your qualifications
• Knowledge of CSD systems is desirable
• Proven ability to build and maintain positive and professional internal and external relationships
• Knowledge of the CBA products
• Intermediate – Advanced Excel skills
• Intermediate – Advanced Outlook skills
• Intermediate – Advanced Microsoft Word skills
💡 Quick Summary
Seeking a career-building opportunity? The Associate position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
