Associate |amp| Sr| Customer Support Associate |International BPO | US Lead Generation|

Job Description: Associate & Sr. Customer Support Associate (International BPO - US Lead Generation)

Company: Digitel Media LLP

Location: S.G Highway, Ahmedabad, Gujarat

Shift: Night Shifts Only (7 PM to 5 AM, Sat & Sun Fixed Off)

Salary: ₹16,000.00 - ₹22,000.00 per month (Best in the Industry) Excluding Incentives

Employment Type: Full Time, Permanent

Education: Under Graduate/ Graduate

Experience: Fresher and experienced candidates welcome (1 year of customer service experience preferred)

Benefits
• Health insurance
• Leave encashment
• Performance-based incentives including commission, quarterly bonus

Customer Engagement

Job Roles and Responsibilities:
• Conduct outbound calls to potential customers in the US.
• Effectively communicate to understand customer needs and generate leads.
• Maintain a high level of professionalism and customer service orientation.

Lead Generation
• Utilize scripts and product knowledge to effectively gather and qualify leads.
• Document and update customer records based on interactions.

Performance Metrics
• Meet and exceed daily and monthly targets for lead generation and call quality.
• Contribute to team targets and collaborate with colleagues to achieve goals.

Compliance And Reporting
• Adhere to company policies and procedures consistently.
• Provide regular reports and updates on call outcomes and lead quality.

Skills And Qualifications
• Strong verbal communication skills in English (Preferred).
• Ability to work night shifts aligned with US timings.
• Prior experience in customer service or sales preferred but not mandatory.
• High school diploma; additional education or certification in customer service is a plus.

Work Environment
• Fast-paced and target-driven environment.
• Opportunity for career growth and skill development in the BPO industry.

Note: Candidates must reliably commute to S.G Highway, Ahmedabad, Gujarat, or relocate before starting work.

Job Types: Full-time, Permanent, Fresher

Schedule
• Night shift
• Fixed shift
• Monday to Friday
• US shift

Supplemental Pay Types
• Commission pay
• Performance bonus
• Quarterly bonus

Ability To Commute/relocate
• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education
• Higher Secondary(12th Pass) (Preferred)

Experience
• Customer service: 1 year (Preferred)

Language
• English (Preferred)

Shift Availability
• Night Shift (Preferred)

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