Associate |amp| Sr| Customer Support Associate |International BPO | US Lead Generation|

Job Description: Associate & Sr. Customer Support Associate (International BPO - US Lead Generation)

Company: Digitel Media LLP

Location: S.G Highway, Ahmedabad, Gujarat

Shift: Night Shifts Only (7 PM to 5 AM, Sat & Sun Fixed Off)

Salary: ₹16,000.00 - ₹22,000.00 per month (Best in the Industry) Excluding Incentives

Employment Type: Full Time, Permanent

Education: Under Graduate/ Graduate

Experience: Fresher and experienced candidates welcome (1 year of customer service experience preferred)

Benefits

• Health insurance

• Leave encashment

• Performance-based incentives including commission, quarterly bonus

Customer Engagement

Job Roles and Responsibilities:

• Conduct outbound calls to potential customers in the US.

• Effectively communicate to understand customer needs and generate leads.

• Maintain a high level of professionalism and customer service orientation.

Lead Generation

• Utilize scripts and product knowledge to effectively gather and qualify leads.

• Document and update customer records based on interactions.

Performance Metrics

• Meet and exceed daily and monthly targets for lead generation and call quality.

• Contribute to team targets and collaborate with colleagues to achieve goals.

Compliance And Reporting

• Adhere to company policies and procedures consistently.

• Provide regular reports and updates on call outcomes and lead quality.

Skills And Qualifications

• Strong verbal communication skills in English (Preferred).

• Ability to work night shifts aligned with US timings.

• Prior experience in customer service or sales preferred but not mandatory.

• High school diploma; additional education or certification in customer service is a plus.

Work Environment

• Fast-paced and target-driven environment.

• Opportunity for career growth and skill development in the BPO industry.

Note: Candidates must reliably commute to S.G Highway, Ahmedabad, Gujarat, or relocate before starting work.

Job Types: Full-time, Permanent, Fresher

Schedule

• Night shift

• Fixed shift

• Monday to Friday

• US shift

Supplemental Pay Types

• Commission pay

• Performance bonus

• Quarterly bonus

Ability To Commute/relocate

• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education

• Higher Secondary(12th Pass) (Preferred)

Experience

• Customer service: 1 year (Preferred)

Language

• English (Preferred)

Shift Availability

• Night Shift (Preferred)