Job Description
Meet Our Team:
The AV Team is responsible for delivering and supporting AV solutions that connect people with technology while maximizing efficiency and productivity.
We are a close-knit team that shares knowledge and supports one another while striving to provide the best possible experience for our users.
Picture Yourself at Pega:
In this role, you'll help us with Meeting support, AV Trouble Shooting, User training on AV technologies, AV Design &Project Support and coordinating with AV vendors
AV Troubleshooting:
• Conduct daily conference room checks and track operational issues for all conference room/collaboration spaces
• Respond to requests and incidents, identifying the issues and providing resolutions
• Facilitate on-site maintenance activities with external AV vendors
• Procurement of AV/VC replacement parts, manage RMA returns
User Training / Documentation:
• Create clear user documentation for AV hardware and software and train users in all aspects of the AV/VC and UC technologies both in office and remote
AV Design and Project Support:
• Shadow senior AV team member(s) during conference room designs, office buildouts and other AV projects to gain valuable experience
• Participate in new product evaluations
What You'll Do at Pega:
Meeting Support:
• Provide advanced AV support/direction for meetings and events within video conference rooms as well as remote video conferencing platforms.
• Provide business partners with full-service presentation support
• Assist with the scheduling, setup, and monitoring of local and Global audio/video conferences and live meeting events
• Troubleshoot meeting issues in real-time as they arise and utilize root cause problem solving to identify issues and provide resolution
• Conduct daily conference room checks and track operational issues for all conference room/collaboration spaces
• Respond to requests and incidents, identifying the issues and providing resolutions
• Facilitate on-site maintenance activities with external AV vendors
• Procurement of AV/VC replacement parts, manage RMA returns
Who You Are:
• Diploma in ECE /EEE or Any equal Degree
• up to 2-year experience as an apprentice or intern working with AV technologies and/or collaboration tools.
The AV Team is responsible for delivering and supporting AV solutions that connect people with technology while maximizing efficiency and productivity.
We are a close-knit team that shares knowledge and supports one another while striving to provide the best possible experience for our users.
Picture Yourself at Pega:
In this role, you'll help us with Meeting support, AV Trouble Shooting, User training on AV technologies, AV Design &Project Support and coordinating with AV vendors
AV Troubleshooting:
• Conduct daily conference room checks and track operational issues for all conference room/collaboration spaces
• Respond to requests and incidents, identifying the issues and providing resolutions
• Facilitate on-site maintenance activities with external AV vendors
• Procurement of AV/VC replacement parts, manage RMA returns
User Training / Documentation:
• Create clear user documentation for AV hardware and software and train users in all aspects of the AV/VC and UC technologies both in office and remote
AV Design and Project Support:
• Shadow senior AV team member(s) during conference room designs, office buildouts and other AV projects to gain valuable experience
• Participate in new product evaluations
What You'll Do at Pega:
Meeting Support:
• Provide advanced AV support/direction for meetings and events within video conference rooms as well as remote video conferencing platforms.
• Provide business partners with full-service presentation support
• Assist with the scheduling, setup, and monitoring of local and Global audio/video conferences and live meeting events
• Troubleshoot meeting issues in real-time as they arise and utilize root cause problem solving to identify issues and provide resolution
• Conduct daily conference room checks and track operational issues for all conference room/collaboration spaces
• Respond to requests and incidents, identifying the issues and providing resolutions
• Facilitate on-site maintenance activities with external AV vendors
• Procurement of AV/VC replacement parts, manage RMA returns
Who You Are:
• Diploma in ECE /EEE or Any equal Degree
• up to 2-year experience as an apprentice or intern working with AV technologies and/or collaboration tools.
💡 Quick Summary
Seeking a career-building opportunity? The Associate Audio Visual Technician position is now open for candidates interested in the Technician Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.