Associate, Branch Manager, Consumer Banking Group

Job Description

As the leading bank in Asia DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. Drive overall business of the branch by ensuring exceptional customer service proactive sales environment seamless back-office operations and overall profitable branch.

Key Responsibilities:

• Drive implementation of the overall Bank strategy at branch level asset and liability marketing sales operations in consultation with the Cluster Head.

• Develop and implement branch specific marketing communication strategies to build DBS brand and to achieve branch targets.

• Owner of Branch P L Cascade the branch scorecard to branch and sales employees to ensure achievement of targets.

Generate sales through assets liability and other banking products as well as TPP Monitor on a regular basis the actual achievement of sales targets vis-a-vis plans for the branch take necessary action to minimize deviations if any Build and manage effective customer relationship with key customers tagged to him her enable superior customer service to them advise them on making robust investment and financial decisions Reduce customer dormancy and customer attrition Ensure branch target achievement through effective upselling and cross selling Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book both assets liability portfolio qualitatively quantitatively Ensure effective execution of marketing campaigns and conversion of customer referrals Drive Business growth through prospective high net worth individuals along with Relationship managers to maintain positive relationships Address customer queries and grievances escalated by the branch personnel in a timely manner Ensure Lead sharing with respective Business like IBG for Assets etc Manage public relations and liaison with local government authorities RBI other banks for day to day branch operations and reporting Support the internal and external audit team in carrying out the periodic branch audit Formulate action plans to address the deviations found in audit Provide guidance to branch personnel on effective customer relationship management sales customer service and compliance to ensure achievement of individual targets Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel Drive a performance driven culture in the team by timely monitoring review of performance parameters and feedback to the team members Required Experience 6-8 years in handling Branch of a reputed Bank Preferred Qualifications MBA Core Competencies Excellent interpersonal and communication skills Ability to build strong relationships with clients Responsible Ability to meet deadlines Knowledge about internal external regulations Technical Competencies Good Computer Knowledge Work Relationship Effective communication between self and superior Inter-personal skills team player Display of RED Attitude Reliable Easy to deal with Dependable