Associate, Branch Operations Manager, Distribution -(WD54063)

Job Purpose
• Execute all aspects related to branch operations in a timely and effective manner
• Ensure effective customer service
• Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities
• Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
• Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & responsibilities
• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience
• 2-4 years Banking Experience

Education / Preferred Qualifications
• Graduate preferably Banking/Commerce

Core Competencies
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.

Technical Competencies
• Good Computer Knowledge

Work Relationship
• Team player
• Self-motivated and takes initiative

DBS India - Culture & Behaviors
• Performance through Value Based Propositions
• Ensure customer focus by delighting customers & reduce complaints
• Build pride and passion to protect, maintain and enhance DBS' image and reputation
• Enhance knowledge base, build skill sets & develop competencies
• Execute at speed while maintaining error free operations
• Maintain the highest standards of honesty and integrity