Job Description
Roles and Responsibilities
Take ownership of customers' issues and follow problems (RCA) through resolution.Identify and assess customers' needs, clarify information and provide solutions and alternatives wherever applicable.Review and identify the root cause for all escalated service requests and evaluate escalation performance metrics.Resolve issues related to NEFT, IMPS, AEPS Cashout, and transactions with the help of Internal departments, Banks, NPCI and RBI within defined SLA.Handle high-level escalations, Grievance Redressal helpdesk and resolve those cases within TAT.Coordinate with service providers of various services- DMT, AEPS, Recharge, BBPS, etcUpdate and maintain escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly.Manage tools and software including CRM that facilitate customer successResponsible for communication with banks and merchants.Knowledge of processes and procedures that affect dispute processingCheck documents related to chargeback queries and revert the concerned stakeholders regarding the sameEntering chargeback-related data in databases and maintaining accurate chargeback records.
Desired Candidate Profile
Experience in the fintech/banking Industry will be preferred. Freshers are also considered.The candidate should be interested in the operations profile.Willingness to learn and operate the different platforms within the system.Experience in the chargeback domain is preferred.Ability to work both independently and in a team environment.Excellent communication skills (written + verbal) and ability to manage emails and conversations clearly and logically.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹100,000.00 - ₹600,000.00 per year
Benefits:
Cell phone reimbursementFlexible scheduleHealth insuranceInternet reimbursement
Schedule:
Day shiftMorning shiftRotational shift
Supplemental pay types:
Commission payYearly bonus
Speak with the employer
++1-XXXXXXXXXX
Take ownership of customers' issues and follow problems (RCA) through resolution.Identify and assess customers' needs, clarify information and provide solutions and alternatives wherever applicable.Review and identify the root cause for all escalated service requests and evaluate escalation performance metrics.Resolve issues related to NEFT, IMPS, AEPS Cashout, and transactions with the help of Internal departments, Banks, NPCI and RBI within defined SLA.Handle high-level escalations, Grievance Redressal helpdesk and resolve those cases within TAT.Coordinate with service providers of various services- DMT, AEPS, Recharge, BBPS, etcUpdate and maintain escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly.Manage tools and software including CRM that facilitate customer successResponsible for communication with banks and merchants.Knowledge of processes and procedures that affect dispute processingCheck documents related to chargeback queries and revert the concerned stakeholders regarding the sameEntering chargeback-related data in databases and maintaining accurate chargeback records.
Desired Candidate Profile
Experience in the fintech/banking Industry will be preferred. Freshers are also considered.The candidate should be interested in the operations profile.Willingness to learn and operate the different platforms within the system.Experience in the chargeback domain is preferred.Ability to work both independently and in a team environment.Excellent communication skills (written + verbal) and ability to manage emails and conversations clearly and logically.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹100,000.00 - ₹600,000.00 per year
Benefits:
Cell phone reimbursementFlexible scheduleHealth insuranceInternet reimbursement
Schedule:
Day shiftMorning shiftRotational shift
Supplemental pay types:
Commission payYearly bonus
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Associate Chargeback position is now open for candidates interested in the Bank Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
