Job Description
Associate, Client Delivery-(220002+488)
Job
:Operations
Primary Location
:Asia-India-Mumbai
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:22/Nov/2026, 4:37:14 PM
Unposting Date
:Ongoing
Role Responsibilities
• To check the final facility letters and securing documentation prepared on the Bank's standard format with information for fees etc., from RM as per the Legal Guidelines and Stamp Duty Opinion provided by the Legal
• To second check all credit related documentation and ensure all securing documentation and conditions mentioned in BCA part1 have been perfected or waived prior to issuance of Security Compliance Certificates (SCC), Partial Security Compliance Certificates (PSCC) with '0' tolerance for errors.
• To ensure that the documents are in line with the deferral approval and that the deferral authority is in accordance to the Approval Matrix under the Credit Documentation Policy, prior to releasing the Document Deferral Note with '0' tolerance for errors.
• To follow-up on security blemishes and the perfection of security and provide monthly report to RM.
• To release security, including re-assignment of mortgaged property, as per the authority under POA.
• Ensure renewal of insurance policies covering fixed assets and /or securing documents.
• Ensure that all lodgments and withdrawals of securing documents in CMS and all other CMS activities are correct and upto date.
• Ensure all data/information on CMS is accurate & RMs gets the correct report/information from the system.
• To Supervise and provide training to subordinates in accordance with gaps identified in Training Record.
• To ensure adherence to service level agreements.
• Ensure that SCC's are issued within the agreed timeframes to comply with SLA's and immediately advise the Head CRC-CDU, India.
• All key risk indicators, are duly addressed and resolved and operational risk areas are appropriately dealt with.
• To ensure that all charges are duly registered with ROC.
• To obtain and check search reports on ROC's records to verify existence of prior charges and the Bank' charges are registered.
• To supervise daily office routine and ensure the smooth running of CRC-CDU at all times.
• Ensure all control procedure prescribed for control of scanning /faxes/couriers is adhered to.
• Ensure all suspense balances in CRC-CDU are investigated and reconciled.
• Ensure services provided by CRC-CDU are delivered in accordance with agreed service quality standards. Monitor performance against standards and provide feedback to the Head CRC-CDU. Handle customer complaints and queries when escalated.
• Ensure to have frequent Service Review Meetings with RM's to assess the unit's performance.
• Ensure monthly submission of MIS to the Group for monitoring of TAT is timely and accurate.
• The job holder must assist the Head – CRC-CDU to ensure appropriate internal controls and procedures are duly documented and adhered to. The job holder must monitor the operation of such procedures and controls and regularly review them to ensure they reflect any changes in products, systems, policy or regulations.
• Ensure that periodic review of procedures are undertaken to ensure key controls are checked, as required by the DOI, Procedures laid down from time to time.
• Ensure cost control measures in place & cost is maintained at minimum required levels.
• Ensure all data/information on CMS is accurate & RMs gets the correct report/information from the system.
• To undertake the "business monitoring and testing" (ie. checking the KCS records, reviewing the transactions etc) and reporting findings, exceptions and results from such monitoring / testing activities. (For KCS & Optial users / checkers)
• The job holder must ensure he/ she is fully aware of all the policies and procedures issued in relation to money laundering prevention. He /she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
• To Supervise and provide training to subordinates in accordance with gaps identified in Training Record.
• Any Ad-hoc responsibilities given by Head CRC-CDU, India.
• Identify and escalate loose rivets to the Head CRC-CDU.
• To report Unit's OR issues and losses to UORM.
• Uphold the Values of the Standard Chartered Group and the company at all times. Compliance with all applicable Rules/Regulations of the Group and company at all times.
• To ensure timely and accurate submission of Early Alert Report to SCO, RM and EAC Secretariat, as per the Roles and Responsibilities defined for CRC-CDU.
Our Ideal Candidate
Qualifications
• Graduates / Postgraduates
Role Specific Competencies
• To ensure proper custody of securing documents held in the Fire Proof Vault and ensure proper control of keys that protect ca the securing documents, as per Group Security Procedures.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
Job
:Operations
Primary Location
:Asia-India-Mumbai
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:22/Nov/2026, 4:37:14 PM
Unposting Date
:Ongoing
Role Responsibilities
• To check the final facility letters and securing documentation prepared on the Bank's standard format with information for fees etc., from RM as per the Legal Guidelines and Stamp Duty Opinion provided by the Legal
• To second check all credit related documentation and ensure all securing documentation and conditions mentioned in BCA part1 have been perfected or waived prior to issuance of Security Compliance Certificates (SCC), Partial Security Compliance Certificates (PSCC) with '0' tolerance for errors.
• To ensure that the documents are in line with the deferral approval and that the deferral authority is in accordance to the Approval Matrix under the Credit Documentation Policy, prior to releasing the Document Deferral Note with '0' tolerance for errors.
• To follow-up on security blemishes and the perfection of security and provide monthly report to RM.
• To release security, including re-assignment of mortgaged property, as per the authority under POA.
• Ensure renewal of insurance policies covering fixed assets and /or securing documents.
• Ensure that all lodgments and withdrawals of securing documents in CMS and all other CMS activities are correct and upto date.
• Ensure all data/information on CMS is accurate & RMs gets the correct report/information from the system.
• To Supervise and provide training to subordinates in accordance with gaps identified in Training Record.
• To ensure adherence to service level agreements.
• Ensure that SCC's are issued within the agreed timeframes to comply with SLA's and immediately advise the Head CRC-CDU, India.
• All key risk indicators, are duly addressed and resolved and operational risk areas are appropriately dealt with.
• To ensure that all charges are duly registered with ROC.
• To obtain and check search reports on ROC's records to verify existence of prior charges and the Bank' charges are registered.
• To supervise daily office routine and ensure the smooth running of CRC-CDU at all times.
• Ensure all control procedure prescribed for control of scanning /faxes/couriers is adhered to.
• Ensure all suspense balances in CRC-CDU are investigated and reconciled.
• Ensure services provided by CRC-CDU are delivered in accordance with agreed service quality standards. Monitor performance against standards and provide feedback to the Head CRC-CDU. Handle customer complaints and queries when escalated.
• Ensure to have frequent Service Review Meetings with RM's to assess the unit's performance.
• Ensure monthly submission of MIS to the Group for monitoring of TAT is timely and accurate.
• The job holder must assist the Head – CRC-CDU to ensure appropriate internal controls and procedures are duly documented and adhered to. The job holder must monitor the operation of such procedures and controls and regularly review them to ensure they reflect any changes in products, systems, policy or regulations.
• Ensure that periodic review of procedures are undertaken to ensure key controls are checked, as required by the DOI, Procedures laid down from time to time.
• Ensure cost control measures in place & cost is maintained at minimum required levels.
• Ensure all data/information on CMS is accurate & RMs gets the correct report/information from the system.
• To undertake the "business monitoring and testing" (ie. checking the KCS records, reviewing the transactions etc) and reporting findings, exceptions and results from such monitoring / testing activities. (For KCS & Optial users / checkers)
• The job holder must ensure he/ she is fully aware of all the policies and procedures issued in relation to money laundering prevention. He /she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
• To Supervise and provide training to subordinates in accordance with gaps identified in Training Record.
• Any Ad-hoc responsibilities given by Head CRC-CDU, India.
• Identify and escalate loose rivets to the Head CRC-CDU.
• To report Unit's OR issues and losses to UORM.
• Uphold the Values of the Standard Chartered Group and the company at all times. Compliance with all applicable Rules/Regulations of the Group and company at all times.
• To ensure timely and accurate submission of Early Alert Report to SCO, RM and EAC Secretariat, as per the Roles and Responsibilities defined for CRC-CDU.
Our Ideal Candidate
Qualifications
• Graduates / Postgraduates
Role Specific Competencies
• To ensure proper custody of securing documents held in the Fire Proof Vault and ensure proper control of keys that protect ca the securing documents, as per Group Security Procedures.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
💡 Quick Summary
Seeking a career-building opportunity? The Associate| Client Delivery position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
