Job Description
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Associate, Client Delivery
Standard Chartered Bank
Chennai, Tamil Nadu
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20 hours agoFull–time
Associate, Client Delivery-()
Job
:Operations
Primary Location
:Asia-India-Chennai
Other Locations
:Asia-India-Chennai
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:18/Aug/2026, 3:34:58 AM
Unposting Date
:Ongoing Role Responsibilities
Strategy
Targeted Improvements
• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
• Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
Automation and Streamlining
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Business
• Provide quality support and advice to Relationship Managers (RM's) within all lending units located in Standard Chartered Bank [India] on all documentation related matters, including the origination of documentation for customers where required
• To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues
Processes
General
• Perform end-to-end orchestration across all processes and services managed by IMO
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Adheres to first-time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
• Undertake ad-hoc duties
Associate, Client Delivery
Standard Chartered Bank
Chennai, Tamil Nadu
Apply
20 hours agoFull–time
Associate, Client Delivery-()
Job
:Operations
Primary Location
:Asia-India-Chennai
Other Locations
:Asia-India-Chennai
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:18/Aug/2026, 3:34:58 AM
Unposting Date
:Ongoing Role Responsibilities
Strategy
Targeted Improvements
• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
• Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
Automation and Streamlining
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Business
• Provide quality support and advice to Relationship Managers (RM's) within all lending units located in Standard Chartered Bank [India] on all documentation related matters, including the origination of documentation for customers where required
• To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues
Processes
General
• Perform end-to-end orchestration across all processes and services managed by IMO
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Adheres to first-time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
• Undertake ad-hoc duties
💡 Quick Summary
Seeking a career-building opportunity? The Associate| Client Delivery position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
