Associate, Client Processing Representative II

In this role, you’ll make an impact in the following ways:
Serves as a lead for the day-to-day operations of a small- to medium-sized client processing support team, providing work direction and technical assistance on complex matters.
Primary point of contact for clients and assists in communicating needs and issues internally with operating areas and externally with clients. Provides support to business and technology managers; handles complex client inquiries and requests.
Participates in processing update to client accounts and company records to ensure they are managed correctly and in a timely manner.
Identifies, investigates and resolves escalated and/or complex problems in client accounts or company records.
Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
Trains staff in technical tools and skills as well as specific internal or external client support activities to maximize their contribution to the team and ensure compliance with company policies and industry regulations.

To be successful in this role, we’re seeking the following:
High school/secondary school or the equivalent combination of education and experience is required; bachelor’s degree preferred.

Experience and knowledge in derivatives, reconciliations, brokerage, trade, settlements and cash processing are all skills transferrable to this role but not a barrier to entry as on-the-job product training will be available.
Process-mindset and an interest in solving complex problems, performing reconciliations, and finding ways to make processes better.
Interest in advancing technical knowledge specific to derivative and collateral product knowledge.
Ability to effectively prioritize and execute tasks in high-pressure environment.

At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023

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