Job Description

S&P Global Market Intelligence

The Role: Associate, Client Services

The Team: As a member of the Client Services team, you will serve as an expert for the Capital IQ and Capital IQ Pro Platform. You will be responsible for providing client support on our business intelligence tool by holding diagnostic conversations and driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support.

The Impact: This role assists market leaders and decision-makers across the financial services industry. You will help our clients resolve issues, interpret our data, and navigate the S&P Capital IQ and Capital IQ Pro platform so that they can make decisions with conviction.

What's in it for you:
• Grow and improve your financial knowledge, product expertise, problem-solving skills, and professional communication
• Expand your understanding of enterprise-level products and new technologies
• Prepare for a successful career within S&P Global

Responsibilities:
• Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
• Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments
• Positively impact client perception of the Market Intelligence division
• Assist with training and mentoring new hires by demonstrating expertise in best practices and product knowledge
• Conduct product demos or webcasts for clients
• Build out our Knowledge Base for internal stakeholders and clients

What We're Looking For:
• A bachelor's degree in finance, accounting, economics, and/or related field
• Strong leadership and teamwork skills
• Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage
• An ability to resolve problems, manage time, and organize well are essential required skills​
• Strong financial knowledge or knowledge of the global economy

Grade (relevant for internal applicants only): 07

The Location: Ahmedabad, India