Job Description
Key Responsibilities:
• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
Key Performance Indicators:
• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and...
• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
Key Performance Indicators:
• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and...
💡 Quick Summary
Seeking a career-building opportunity? The Associate | Customer Service |Bengali position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
