Associate Customer Service Manager

Job Title:

Associate Customer Service Manager

Job Purpose:

The role involves overseeing and expanding the retail banking business for the branch, managing operations, and resources in a cost-effective and technologically efficient manner.

Key Responsibilities:

• Manage day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures.

• Lead branch operations and service delivery to customers of a designated branch in our rural network.

• Data entry of application forms, creation of customer IDs, accounts, etc.

• File and document checking, including KYC checking, application forms, and loan document verification.

• Handling cash and clearing transactions.

• Maintain good audit rating for the branch.

• Ensure best-in-class service delivery at the branch for external and internal customers.

• Act as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch, such as compliance, lending operations, and operational risk.

• Oversee quality initiatives across operations teams to optimize processes, improve TAT, and upgrade SLAs.

• Employ tools like automation and digitization to increase process efficiency.

Requirements:

• Graduation in Engineering, Technology, Math, Commerce, Arts, Science, Biology, Business, or Computers.

• 0-5 years of relevant experience in Banking or allied Business.