Job Description
We are looking for a Customer Success Manager to join our Customer Success team. You will be Sprinto's Ambassador for all its Customers. You'll be the one who understands the customer businesses, is high on EQ and empathy, and comes with a high sense of ownership.
Responsibilities:
• Onboard clients on the Sprinto platform and give them a top-notch customer experience
• Regular and proactive communication with customers about product updates and action plans
• Work closely with our Product and Engineering teams to help improve our product offering
• Customer Advocacy is a key responsibility of this role - client testimonials, G2 reviews, case studies, etc.
• Customer and Revenue Retention - Ensuring that customers stay happy and invested with Sprint
• When required, assist the Sales team with answering technical questions about the product
Requirements:
• You have 1-4 years of experience in a B2B SaaS product company
• You have excellent written and verbal communication skills - most of the time you would be speaking with a customer
• You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you
• You enjoy talking to customers and building a relationship - Being the go-to person for customers makes you happy
• You are systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips and you are quick to identify any business opportunity
• You have strong prioritization skills and the ability to work with customers across timezones
Responsibilities:
• Onboard clients on the Sprinto platform and give them a top-notch customer experience
• Regular and proactive communication with customers about product updates and action plans
• Work closely with our Product and Engineering teams to help improve our product offering
• Customer Advocacy is a key responsibility of this role - client testimonials, G2 reviews, case studies, etc.
• Customer and Revenue Retention - Ensuring that customers stay happy and invested with Sprint
• When required, assist the Sales team with answering technical questions about the product
Requirements:
• You have 1-4 years of experience in a B2B SaaS product company
• You have excellent written and verbal communication skills - most of the time you would be speaking with a customer
• You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you
• You enjoy talking to customers and building a relationship - Being the go-to person for customers makes you happy
• You are systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips and you are quick to identify any business opportunity
• You have strong prioritization skills and the ability to work with customers across timezones
💡 Quick Summary
Seeking a career-building opportunity? The Associate | Customer Success Manager position is now open for candidates interested in the Work from home Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.