Job Description
The Role:
The Banking Alliances role is a critical, high-visibility role responsible for farming existing Bank Customers with a goal of helping them achieve key customer lifecycle metrics. This role dons multiple hats of being an account manager, a product evangelist, a sales champion, a solutions consultant, and more, while driving Banks’ NPS and adoption with us. Customer-centricity, Empowerment, End-to-end ownership and Empowerment are the key pillars that enable this.
As we build an integrated payment-linked loyalty and rewards system that helps both Banks and Merchants to maximize their share of spends, the Banking Alliances team will play a central role in helping us become banks’ trusted partners to own and drive all customer engagement initiatives.
Roles & Responsibilities:
• Responsible for owning the end-to-end account management for a portfolio of partner banks. Build and nurture trusted, long-lasting relationships with CXOs and Business Heads in assigned Banks.
• Handling / Building a team for the Accounts / Key Banks being managed and driving the assigned targets through the team in the assigned banks.
• Develop and drive implementation plans for our solutions across the alliance life cycle for the assigned portfolio of banks, and across the cardholder lifecycle in his/her relationship with the bank.
• Define metrics / measurement for monitoring the performance & the effectiveness of the existing customer banks. Deliver against platform revenue and transaction volume and growth targets for the assigned accounts.
• Map & develop strong working relationships with key influencers for the assigned banks. It should include mapping the various teams in the assigned banks thoroughly and plot them out to an organogram of the banks.
• Ensure higher level of engagements with the banks for the Sell with, Sell to and Sell through Strategies of Razorpay.
• Facilitate seamless onboarding of Razorpay as a Vendor / Customer in the bank’s ecosystem as well as ensure set-up on system and its complete alignment across departments
• Liaising with other cross-functional teams like Solutions, Product etc. to ensure that we deliver on required customizations by sizing up the opportunity, creating projections and helping implement and deliver winning engagement programs.
• Play a central role in strategic discussions in terms of identifying new areas of opportunity, vision for the team and AOP/Budgeting exercise for the team.
Mandatory Qualifications:
• 8-12 Years of overall experience of which 4-6 years in the Financial Services space either with Banks, Payment Networks Payment Aggregators, or Fintech companies would be given high preference.
• Established and existing networks with banks both public as well as private sector would be a definite advantage.
• Business acumen and Customer orientation: Should be a passionate believer in digital transformation and the use of technology to simplify business processes and improve customer experience.
• High energy team player with willingness to learn and adapt quickly.
• Ability to work independently with a proven track record of creating and executing partnerships / alliances that drive measurable business results
• Data-driven thinking and an affinity for numbers, MIS.
• Able to engage in technical conversation with the bank to understand their requirements
• Ability to thrive in a fast-paced, fluid, and collaborative environment
• Analytical capability to deal with the technical, contractual, and financial aspect of the business.
• Project management experience and ability to handle multiple time-sensitive projects and competing priorities.
• Ability to effectively think strategically and influence cross-functional teams, such as Operations, Solutions, Product etc. so as to have the required prioritization accorded.Willing to travel to meet with banks / networks / fintech organizations.
Location: Bangalore / Delhi
The Banking Alliances role is a critical, high-visibility role responsible for farming existing Bank Customers with a goal of helping them achieve key customer lifecycle metrics. This role dons multiple hats of being an account manager, a product evangelist, a sales champion, a solutions consultant, and more, while driving Banks’ NPS and adoption with us. Customer-centricity, Empowerment, End-to-end ownership and Empowerment are the key pillars that enable this.
As we build an integrated payment-linked loyalty and rewards system that helps both Banks and Merchants to maximize their share of spends, the Banking Alliances team will play a central role in helping us become banks’ trusted partners to own and drive all customer engagement initiatives.
Roles & Responsibilities:
• Responsible for owning the end-to-end account management for a portfolio of partner banks. Build and nurture trusted, long-lasting relationships with CXOs and Business Heads in assigned Banks.
• Handling / Building a team for the Accounts / Key Banks being managed and driving the assigned targets through the team in the assigned banks.
• Develop and drive implementation plans for our solutions across the alliance life cycle for the assigned portfolio of banks, and across the cardholder lifecycle in his/her relationship with the bank.
• Define metrics / measurement for monitoring the performance & the effectiveness of the existing customer banks. Deliver against platform revenue and transaction volume and growth targets for the assigned accounts.
• Map & develop strong working relationships with key influencers for the assigned banks. It should include mapping the various teams in the assigned banks thoroughly and plot them out to an organogram of the banks.
• Ensure higher level of engagements with the banks for the Sell with, Sell to and Sell through Strategies of Razorpay.
• Facilitate seamless onboarding of Razorpay as a Vendor / Customer in the bank’s ecosystem as well as ensure set-up on system and its complete alignment across departments
• Liaising with other cross-functional teams like Solutions, Product etc. to ensure that we deliver on required customizations by sizing up the opportunity, creating projections and helping implement and deliver winning engagement programs.
• Play a central role in strategic discussions in terms of identifying new areas of opportunity, vision for the team and AOP/Budgeting exercise for the team.
Mandatory Qualifications:
• 8-12 Years of overall experience of which 4-6 years in the Financial Services space either with Banks, Payment Networks Payment Aggregators, or Fintech companies would be given high preference.
• Established and existing networks with banks both public as well as private sector would be a definite advantage.
• Business acumen and Customer orientation: Should be a passionate believer in digital transformation and the use of technology to simplify business processes and improve customer experience.
• High energy team player with willingness to learn and adapt quickly.
• Ability to work independently with a proven track record of creating and executing partnerships / alliances that drive measurable business results
• Data-driven thinking and an affinity for numbers, MIS.
• Able to engage in technical conversation with the bank to understand their requirements
• Ability to thrive in a fast-paced, fluid, and collaborative environment
• Analytical capability to deal with the technical, contractual, and financial aspect of the business.
• Project management experience and ability to handle multiple time-sensitive projects and competing priorities.
• Ability to effectively think strategically and influence cross-functional teams, such as Operations, Solutions, Product etc. so as to have the required prioritization accorded.Willing to travel to meet with banks / networks / fintech organizations.
Location: Bangalore / Delhi
💡 Quick Summary
Seeking a career-building opportunity? The Associate Director | Banking Alliances position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.