Roles and Responsibility
• Hybrid role with 60% Frontline sales and 40% client service support responsibilities: -
• Frontline sales responsibilities include :-
• Overall client group revenue, profitability, and risk acceptance for clients as GTS in the hybrid role.
• Identifying new opportunities for growth along with product partners.
• Developing and maintaining client relationship, their needs in various markets.
• Build and maintain strong working relationship with Risk, Legal, Compliance, FCC and other key stakeholders. Ensure that the portfolio remains credit worthy and within the policies of the Bank.
• Regular pricing reviews and ensure to be in line with the market for all products.
• Regular competitor benchmarking exercise to help shape the bank's sales, marketing, product, pricing and service strategies.
• Proactively engage with Risk team for timely completion of all CDD, GICs, FCC related matters,
• Driving utilisation levels by monitoring transaction history.
• Ensure adherence to all internal and external regulations to embed compliance risk monitoring as an integral part of the Business process for example quarterly reviews and e-learnings.

Service Manager Responsibility include:-
• Build strong client relationships developing network within Client's Operational Department
• Provide timely and consistent Customer Service reacting immediately to both Trade and Cash inquiries
• Managing clients' expectations providing clear info in reference to time to solution, possible outcome and maintaining open and transparent dialogue.
• Keep proper track record of inquiries and always confirm closure/ resolution of inquiry to the client.
• Ensure all Client Escalations is registered in Workbench to give visibility to Senior Stakeholders of issues at hand. Escalations could be related to frequent delay in swift statement delivery, RFIs, any other product/process or service-related issue.
• Conduct Service Reviews for key clients and/or branches.
• Conduct regular client trainings.

Key responsibilities Include:
• Building Strong Customer Relationship
• Clients Training's in payment formatting as reqd.
• Good Product Knowledge, Data Analysis and Sales activity support
• New Opportunity identification / top-line growth
• Managing RFIs and Compliance related queries
• Regular Branch / International division calling to ensure business growth in both Cash & Trade.

Strategy
• Provide timely and consistent Customer Service reacting immediately to both Trade and Cash inquiries
• Build strong client relationships developing network within Client's Financial Institutions /Operational Department.
• Identifying Cross Sales of Products with client Banks and Monitoring Pricing.
• Ensure Adherence to all Internal and External Regulation to embed Compliance Risk.
• Using Market Intelligence to provide inputs to Sales on New Ideas and Product Gaps.

Business
• Attend to client issues promptly and effectively. Escalating major issues to relevant stakeholders and following up with relevant teams to ensure case closure at the earliest.
• Assist Sales to design, conduct and participate in client events for the market and region.
• Regularly interact with client/client branches who give us high volumes/business to help strengthen relationship.
• Build strong relationships with internal stakeholders especially – COBAM, Trade Operations, CMO, etc)
• Grow our wallet / revenue of client covered as GTS (both Cash & Trade)

Processes
• Be aware of and fully compliant with the TB operational risk and governance framework
• Timely completion of all mandatory E- learnings
• Review on regular basis products and cash volume report, providing Sales with updated data trend vis a vis key currency per each client, focusing on top 10 clients within assigned portfolio.

People & Talent
• Perform community activities.
• Diversity and Inclusion to be a key agenda.
• Strengthen partner relationships.

Risk Management
• 100% Adherence to compliance risk monitoring.
• Approach clients regularly to train them on expected MT103 format to avoid SRVII
• Ensure that the business meets its obligation vis-à-vis prevention of Money Laundering under group policy and standards and under the local laws and regulations.

Governance
• No failed audits and full cooperation with internal / external auditors.
• Ensure all e-learnings / trainings are duly completed.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [India / Correspondent Bank to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
• FI Coverage, Network FI Team, Global Operations, Correspondent Banking sales & product.

Our Ideal Candidate
• Postgraduate with at least 5 to 10 years of work experience in Trade & cross border remittances.
• Certified professional in International Trade finance & client service background preferred.

Role Specific Technical Competencies
• International remittances
• International Trade finance
• Client service
• PPT / Word & Excel
• Interpersonal skills

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential