Job Description
Associate Director, Client Management
Standard Chartered Bank
Mumbai, Maharashtra
Apply
21 hours ago
Full–time
Roles and Responsibility
• This role involves supporting the Senior Audit Manager (SAM), India by executing audit planning, fieldwork, reporting and issue tracking for work assigned in an efficient and effective manner within GIA methodology. There will be some travel required.
Strategy
• Implement delivery of MO change projects and improvement/ remediation programs.
• Identify process improvement opportunities and work closely with management to implement the change
Business
• Implement delivery of MO change projects and improvement/ remediation programs.
• Identify process improvement opportunities and work closely with management to implement the change.
Processes
• Performance Delivery
• Core contributor to 'Speed to Market' New-To-Bank Client Onboarding, CDD Renewals and Static Management delivery and process with the aim to improve 'time to revenue' and client service experience.
• Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
• Contribute to the teams' BAU productivity at the highest standards.
• Work in partnership with Associates to implement the Global MO model between the countries, regions and hubs, ensure uniform approach towards implementation of Global MO Model and adherence to DOIs and process notes.
People & Talent
• [Reference all responsibilities related to people and talent matters]
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures
• Reference all responsibilities Under Risk Management Framework – both execution and supervisory]
• [ Act as the risk control owner under the Group's Risk Management Framework (including relevant Operational Risk Framework ownership for risk eg Liquidity/Market] Ensure a full understanding of the risk and control environment in area of responsibility
Governance
• Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank's Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Designated business and function stakeholders, typically related to individual audit assignments and continuous monitoring.
• GIA stakeholders – fellow Team Leaders, Team Members and Managers, Product, Functional, Country and Regional Heads of Audit.
Our Ideal Candidate
• Good Academic Background with 10+ years of Good experience in Client delivery Operation.
• Good exposure working in areas like, CDD, KYC, documentation.
• Banking experience is must.
Role Specific Technical Competencies
• Client Onboarding
• CDD (Client due diligence)
• Client Delivery
• KYC Operation
• Pre & Post disbursement documentation
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
Standard Chartered Bank
Mumbai, Maharashtra
Apply
21 hours ago
Full–time
Roles and Responsibility
• This role involves supporting the Senior Audit Manager (SAM), India by executing audit planning, fieldwork, reporting and issue tracking for work assigned in an efficient and effective manner within GIA methodology. There will be some travel required.
Strategy
• Implement delivery of MO change projects and improvement/ remediation programs.
• Identify process improvement opportunities and work closely with management to implement the change
Business
• Implement delivery of MO change projects and improvement/ remediation programs.
• Identify process improvement opportunities and work closely with management to implement the change.
Processes
• Performance Delivery
• Core contributor to 'Speed to Market' New-To-Bank Client Onboarding, CDD Renewals and Static Management delivery and process with the aim to improve 'time to revenue' and client service experience.
• Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
• Contribute to the teams' BAU productivity at the highest standards.
• Work in partnership with Associates to implement the Global MO model between the countries, regions and hubs, ensure uniform approach towards implementation of Global MO Model and adherence to DOIs and process notes.
People & Talent
• [Reference all responsibilities related to people and talent matters]
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures
• Reference all responsibilities Under Risk Management Framework – both execution and supervisory]
• [ Act as the risk control owner under the Group's Risk Management Framework (including relevant Operational Risk Framework ownership for risk eg Liquidity/Market] Ensure a full understanding of the risk and control environment in area of responsibility
Governance
• Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank's Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Designated business and function stakeholders, typically related to individual audit assignments and continuous monitoring.
• GIA stakeholders – fellow Team Leaders, Team Members and Managers, Product, Functional, Country and Regional Heads of Audit.
Our Ideal Candidate
• Good Academic Background with 10+ years of Good experience in Client delivery Operation.
• Good exposure working in areas like, CDD, KYC, documentation.
• Banking experience is must.
Role Specific Technical Competencies
• Client Onboarding
• CDD (Client due diligence)
• Client Delivery
• KYC Operation
• Pre & Post disbursement documentation
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
💡 Quick Summary
Seeking a career-building opportunity? The Associate Director| Client Management position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
