Job Description
Segment: Market Intelligence
Grade: 12A
Location: Hyderabad
The Role: Associate Director, Commercial (Site Operations)
The Team: S&P Global Market Intelligence’s Commercial team goal is to deliver an exceptional, differentiated client experience. Drive meaningful engagement throughout the customer journey, fostering strong and lasting relationships that create advocates while maximizing sales and renewal results. The team adds an incredible value by going above and beyond in our service offering; and is a powerful synergy of diverse skills, talents, and cultures spread across multiple locations. We are customer-focused and result-oriented, providing exposure to a wide array of products, platforms, and processes globally. We nurture open and transparent communication, and a great work-life balance, with a positive work culture wherein team members are recognized for their work.
The Impact: The Associate Director, Commercial will be Lead role for Hyderabad MI Commercial Operations to cater and support all strategic initiatives around Commercial operations. You will go to person for Hyderabad Commercial and will manage stakeholder and relationships across functions, businesses, and geographies to achieve strategic objectives. You will be change leader dedicated to creating innovative & dynamic employee experiences and engagement initiatives.
Responsibilities
• You will report to India Commercial Site Lead and work with other commercial site-specific leads, Global commercial leadership, Functional managers, and Global managers to drive the strategic initiatives and support the MI Commercial mission & vision.
• Designs, implements, and monitors the progress of initiatives and milestones to ensure timeliness and deliverables are met.
• Involved with hiring for various Commercial roles and ensuring effective on-boarding for the new hires.
• Provide mentoring and coaching to Commercial Employee Engagement team to strengthen the value chain and identify events.
• Research and analyze best practices across all industries to ensure our initiatives are competitive and incorporate best in practice ideas to create meaningful changes in engagement and recognition approaches.
• Conduct employee focus groups to complement engagement surveys. Share the feedback from Employee Focus Groups and suggested actions.
• Identifying the key drivers of engagement and design best practices to elevate the overall employee experience.
• Being proactive towards identifying the challenges and recommending appropriate solutions.
• Enablement towards having proper processes/tools to support the operations and able to meet the business deliverables.
• Partnering towards skill development initiatives, identifying the gaps, and designing appropriate initiatives & programs.
• Work closely with the on-ground functional leaders to implement site wide initiatives, track progress and share feedback.
• Work with Commercial managers across the globe in driving the strategic initiatives that supports the overall vision.
• Extending support beyond Hyderabad Commercial Operations and identifying opportunities for scale of operations.
• Developing the technical acumen towards new and emerging technology and suggesting ways for implementation and building the expertise within the teams.
• Will act as ambassador for the LEAN and AGILE culture.
• Work closely with the marketing & branding team to document and share employee engagement stories both internally and externally.
• Develop creative strategies for communicating across a broad range of stakeholders, leading content, channels, and campaigns that engage employees.
• Identify and analyze business and audience needs to deliver messages via the most appropriate mix of media and channels.
Grade: 12A
Location: Hyderabad
The Role: Associate Director, Commercial (Site Operations)
The Team: S&P Global Market Intelligence’s Commercial team goal is to deliver an exceptional, differentiated client experience. Drive meaningful engagement throughout the customer journey, fostering strong and lasting relationships that create advocates while maximizing sales and renewal results. The team adds an incredible value by going above and beyond in our service offering; and is a powerful synergy of diverse skills, talents, and cultures spread across multiple locations. We are customer-focused and result-oriented, providing exposure to a wide array of products, platforms, and processes globally. We nurture open and transparent communication, and a great work-life balance, with a positive work culture wherein team members are recognized for their work.
The Impact: The Associate Director, Commercial will be Lead role for Hyderabad MI Commercial Operations to cater and support all strategic initiatives around Commercial operations. You will go to person for Hyderabad Commercial and will manage stakeholder and relationships across functions, businesses, and geographies to achieve strategic objectives. You will be change leader dedicated to creating innovative & dynamic employee experiences and engagement initiatives.
Responsibilities
• You will report to India Commercial Site Lead and work with other commercial site-specific leads, Global commercial leadership, Functional managers, and Global managers to drive the strategic initiatives and support the MI Commercial mission & vision.
• Designs, implements, and monitors the progress of initiatives and milestones to ensure timeliness and deliverables are met.
• Involved with hiring for various Commercial roles and ensuring effective on-boarding for the new hires.
• Provide mentoring and coaching to Commercial Employee Engagement team to strengthen the value chain and identify events.
• Research and analyze best practices across all industries to ensure our initiatives are competitive and incorporate best in practice ideas to create meaningful changes in engagement and recognition approaches.
• Conduct employee focus groups to complement engagement surveys. Share the feedback from Employee Focus Groups and suggested actions.
• Identifying the key drivers of engagement and design best practices to elevate the overall employee experience.
• Being proactive towards identifying the challenges and recommending appropriate solutions.
• Enablement towards having proper processes/tools to support the operations and able to meet the business deliverables.
• Partnering towards skill development initiatives, identifying the gaps, and designing appropriate initiatives & programs.
• Work closely with the on-ground functional leaders to implement site wide initiatives, track progress and share feedback.
• Work with Commercial managers across the globe in driving the strategic initiatives that supports the overall vision.
• Extending support beyond Hyderabad Commercial Operations and identifying opportunities for scale of operations.
• Developing the technical acumen towards new and emerging technology and suggesting ways for implementation and building the expertise within the teams.
• Will act as ambassador for the LEAN and AGILE culture.
• Work closely with the marketing & branding team to document and share employee engagement stories both internally and externally.
• Develop creative strategies for communicating across a broad range of stakeholders, leading content, channels, and campaigns that engage employees.
• Identify and analyze business and audience needs to deliver messages via the most appropriate mix of media and channels.
💡 Quick Summary
Seeking a career-building opportunity? The Associate Director| Client Operations position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
