Job Description
Enhanceplus Consultants
International Bpo Hiring or Voice Process Mumbai
Enhanceplus Consultants • Mumbai, Maharashtra • via Jobs Trabajo.org
3 days ago
Full–time
No Degree Mentioned
Apply on Jobs Trabajo.org
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
Urgent Hiring For Mumbai International Bpo
Process
- Voice
Excellent English Communication
5 days working
Shift - Rotational Shift
salary
- 20,000 to 30,000
cab provided by company
• Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Night shift
- Rotational shift
• Experience:
- total work: 1 year (preferred)
• Language:
- English (preferred)
Work Location: In person
• Speak with the employer
++1 +66+735125
Report this listing
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Winning Edge
Associate Director - Digital Transformation [ BPO ]
Winning Edge • Mumbai, Maharashtra • via SimplyHired
5 days ago
Full–time
Apply on SimplyHired
Apply on IIM Jobs
Apply directly on Glassdoor
Apply on JobLeads
Apply on WhatJobs
Apply on Jobrapido.com
Job description
The Role:
- As an Associate Director of Innovation, you will be responsible for leading a team of consultants across multiple verticals who are responsible for building and executing transformation roadmap for clients in customer service domain.
Essential Job Elements:
• Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.
• Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads.
• Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.
• Identify new technologies that are relevant to service line and have potential to be scaled
• Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.
Profile & Experience
• Bachelor’s degree in computer science, engineering or relevant field and 15+ years of change management or transformation
• 5+ years of Program Management experience in a matrix environment
• Exposure to drive complex improvement / transformation projects across multiple accounts/domains.
• Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Experience collaborating cross functionally within all organizational levels to build collaborative relationships.
• Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
• Analytical acumen and the ability to streamline complex processes.
• Flexibility to work in shifts.
Preferred Qualifications:
• Working knowledge of the Scaled Agile Framework
• Experience in the contact center or BPO industry
• Six Sigma Greenbelt or Blackbelt • PMP certification preferred • OCM (Organizational Change Management) certification preferred.
Job Type: Full-time
Pay: ₹4,000,000.00 - ₹5,000,000.00 per year
Work Location: In person
International Bpo Hiring or Voice Process Mumbai
Enhanceplus Consultants • Mumbai, Maharashtra • via Jobs Trabajo.org
3 days ago
Full–time
No Degree Mentioned
Apply on Jobs Trabajo.org
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
Urgent Hiring For Mumbai International Bpo
Process
- Voice
Excellent English Communication
5 days working
Shift - Rotational Shift
salary
- 20,000 to 30,000
cab provided by company
• Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Night shift
- Rotational shift
• Experience:
- total work: 1 year (preferred)
• Language:
- English (preferred)
Work Location: In person
• Speak with the employer
++1 +66+735125
Report this listing
More jobs at Enhanceplus Consultants
See web results for Enhanceplus Consultants
W
Winning Edge
Associate Director - Digital Transformation [ BPO ]
Winning Edge • Mumbai, Maharashtra • via SimplyHired
5 days ago
Full–time
Apply on SimplyHired
Apply on IIM Jobs
Apply directly on Glassdoor
Apply on JobLeads
Apply on WhatJobs
Apply on Jobrapido.com
Job description
The Role:
- As an Associate Director of Innovation, you will be responsible for leading a team of consultants across multiple verticals who are responsible for building and executing transformation roadmap for clients in customer service domain.
Essential Job Elements:
• Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.
• Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads.
• Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.
• Identify new technologies that are relevant to service line and have potential to be scaled
• Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.
Profile & Experience
• Bachelor’s degree in computer science, engineering or relevant field and 15+ years of change management or transformation
• 5+ years of Program Management experience in a matrix environment
• Exposure to drive complex improvement / transformation projects across multiple accounts/domains.
• Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Experience collaborating cross functionally within all organizational levels to build collaborative relationships.
• Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
• Analytical acumen and the ability to streamline complex processes.
• Flexibility to work in shifts.
Preferred Qualifications:
• Working knowledge of the Scaled Agile Framework
• Experience in the contact center or BPO industry
• Six Sigma Greenbelt or Blackbelt • PMP certification preferred • OCM (Organizational Change Management) certification preferred.
Job Type: Full-time
Pay: ₹4,000,000.00 - ₹5,000,000.00 per year
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Associate Director - Digital Transformation [ BPO ] position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
