Job Description
Full job description
Job Description
What is the opportunity?
This role is responsible for providing critical “One-RBC” client relationship support, client insights, and decision support for RBC’s Enterprise Strategic Client (ESC) segment. Working directly with an ESC Deputy/Vice Chair and Managing Directors, this role is responsible for coordinating all activities of the ESC Group around each ESC family covered by the Deputy/Vice Chair.
This role creates value working with ESC Group and cross functional RBC partners and client family-business connections, in a highly agile and client-centric environment, including relationship management, risk mitigation, client on-boarding, client insights, and stewarding the integrity and accuracy of Salesforce and other data management tools.
What will you do?
Leads the coordination of ESC Group resources in support of client advice and solution needs as identified by the Deputy/Vice Chair and Managing Director
Ensures delivery of a superior, world class client experience by ensuring timely resolution of client issues and inquiries
Prepare clear, succinct documentation, research and presentation material for client/business partner meetings
Ensures complete, accurate and up-to-date information is maintained in data administration tools, and monitors the associated timelines/ stages for tracked activities
Interacts with and develops relationships with cross-functional partners
Responsible for preparing synthesizing, summarizing and integrating large amounts of data/client information in a cohesive, easy to understand and high-quality manner i.e. Enterprise Relationship Plans, Client360
Collaborate on or lead special projects or activities as directed to enhance client loyalty and driving innovation
What do you need to succeed?
Must Have
Ability to work well within a team environment and take ownership of team deliverables
Problem resolution & comfort with ambiguity at Business/Function level
Proven ability to multi-task and prioritize and work independently under tight deadlines in a fast-paced environment
Strong interpersonal and diplomacy skills and comfort in dealing with cross functional RBC partners and clients
Strong transactional execution capabilities
Strong attention to detail and privacy/confidentiality
Outstanding verbal and written communication skills
Exceptional planning and logistical skills with the ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands
Strong financial acumen
Fully proficient with MS Office (Word, Excel, Access, Power Point and Outlook
Demonstrated experience in project management and strategic client planning while dealing across multiple RBC lines of business at a senior level
Minimum of 5-years multifaceted banking experience; Capital Market, Wealth Management and Investor Services preferred
Nice to Have
Post-graduate or professional designations i.e. MBA, CA, CFA, CBV
Having worked with complex upper-UHNW and/or large institutional clients
Familiarity with international business environment
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
Job Skills
Additional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-05-09
Application Deadline:
2026-05-23
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Job Description
What is the opportunity?
This role is responsible for providing critical “One-RBC” client relationship support, client insights, and decision support for RBC’s Enterprise Strategic Client (ESC) segment. Working directly with an ESC Deputy/Vice Chair and Managing Directors, this role is responsible for coordinating all activities of the ESC Group around each ESC family covered by the Deputy/Vice Chair.
This role creates value working with ESC Group and cross functional RBC partners and client family-business connections, in a highly agile and client-centric environment, including relationship management, risk mitigation, client on-boarding, client insights, and stewarding the integrity and accuracy of Salesforce and other data management tools.
What will you do?
Leads the coordination of ESC Group resources in support of client advice and solution needs as identified by the Deputy/Vice Chair and Managing Director
Ensures delivery of a superior, world class client experience by ensuring timely resolution of client issues and inquiries
Prepare clear, succinct documentation, research and presentation material for client/business partner meetings
Ensures complete, accurate and up-to-date information is maintained in data administration tools, and monitors the associated timelines/ stages for tracked activities
Interacts with and develops relationships with cross-functional partners
Responsible for preparing synthesizing, summarizing and integrating large amounts of data/client information in a cohesive, easy to understand and high-quality manner i.e. Enterprise Relationship Plans, Client360
Collaborate on or lead special projects or activities as directed to enhance client loyalty and driving innovation
What do you need to succeed?
Must Have
Ability to work well within a team environment and take ownership of team deliverables
Problem resolution & comfort with ambiguity at Business/Function level
Proven ability to multi-task and prioritize and work independently under tight deadlines in a fast-paced environment
Strong interpersonal and diplomacy skills and comfort in dealing with cross functional RBC partners and clients
Strong transactional execution capabilities
Strong attention to detail and privacy/confidentiality
Outstanding verbal and written communication skills
Exceptional planning and logistical skills with the ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands
Strong financial acumen
Fully proficient with MS Office (Word, Excel, Access, Power Point and Outlook
Demonstrated experience in project management and strategic client planning while dealing across multiple RBC lines of business at a senior level
Minimum of 5-years multifaceted banking experience; Capital Market, Wealth Management and Investor Services preferred
Nice to Have
Post-graduate or professional designations i.e. MBA, CA, CFA, CBV
Having worked with complex upper-UHNW and/or large institutional clients
Familiarity with international business environment
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
Job Skills
Additional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-05-09
Application Deadline:
2026-05-23
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
💡 Quick Summary
Seeking a career-building opportunity? The Associate Director, ESCG position is now open for candidates interested in the Back Office Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
