Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Management
IT service management
Do you have experience in Management?
Job details
Here’s how the job details align with your profile.
Pay
$145,378 - $168,130 a year
Job type
Full-time
Location
Sydney NSW
Benefits
Pulled from the full job description
Gym membership
Opportunities for promotion
Salary packaging
Full job description
Associate Director, IT Core, Ongoing – Sydney
This role is a Clerk Grade 11/12, with the base salary for this role starting at $145,378 - $168,130 base plus superannuation, commensurate with experience.
Join INSW and play your part in creating a sustainable infrastructure legacy for NSW!
About the Role
Imagine being part of a dynamic team where innovation meets impact!
Have you got strong vendor skills and a passion for technology?
This role offers the perfect blend of leadership and creativity, allowing you to shape the technological landscape of an entire agency.
Join us and be at the forefront of sustainable and reliable technology service foundations underpinning an award-winning technology team.
If you love seeing brilliant customer service which opens the door to innovative technology solutions, this role is for you.
The Associate Director, IT Core is responsible for developing, implementing and managing the Core Services Strategy and Roadmap to deliver technical products and services and to meet current and future agency needs.
The Associate Director leads a team of professionals and manages a multi-vendor landscape to deliver those products and services.
Some of the key accountabilities include:
Develop, review and enhance the core services strategy, roadmap, policies, processes and procedures to deliver streamlined core operations and service delivery and ensure optimal end user outcomes.
Implement and manage key vendor engagements to underpin high quality technology operations for INSW, including managing vendor KPIs, tracking performance, and sustaining collaborative continuous improvement mechanisms.
Establish and maintain the organisation's IT Service Management (ITSM) capabilities and ensure ITSM best practices are included in all aspects of service delivery across the IT function, whether performed by vendors or internal IT team members.
Oversee the delivery of key improvement initiatives and projects in line with the IT Core Services Strategy and Roadmap, including management of vendor and internal resources to ensure optimal end user outcomes.
Deliver technical account management with vendors to manage and drive the resolution of support requests, oversee the delivery of KPIs specified in the contract and escalate issues of non-delivery to ensure prompt resolution of technical and commercial issues.
Provide expert technical advice and recommendations on all IT solutions, implementations and updates to internal and external stakeholders to drive technical decision making, configuration and optimal technology outcomes for the organisation.
About You
To be successful in this role, you will have:
Tertiary qualifications in IT or Computer Science or strong equivalent experience in a relevant IT industry / domain experience.
Strong experience and technical knowledge in the implementation and management of IT Service Management and IT Core Services.
Demonstrated experience in delivering ICT or Core technology roadmaps and strategies.
If this sounds like you, we’d love to hear from you. For more information, please refer to the role description.
For any questions regarding the recruitment please contact the Talent Team via [email protected]
Why work for INSW?
Infrastructure NSW is an NSW Government agency providing independent, evidence-based advice to Government in relation to infrastructure priorities and projects. Its functions and structure are set out in the Infrastructure NSW Act.
Our core functions include providing independent and strategic advice to ensure infrastructure investment decisions are underpinned by robust assessment and long-term planning; monitoring NSW’s infrastructure program through independent reviews and expert analysis; recommending infrastructure projects to the NSW Treasurer for funding from the Restart NSW fund; and managing the procurement and delivery of nominated priority projects.
We offer flexible working including hybrid options, and are committed to fostering a culture of inclusion, providing employees challenging and rewarding work, opportunities for career progression, and learning and development. We offer our employees discounted gym membership, study assistance, salary packaging, and are conveniently located near Wynyard station in Sydney's newest waterfront precinct at Barangaroo.
Our commitment to diversity
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans, and women.
We endeavour to make all our roles flexible. While this role is advertised as full-time, we will consider requests to undertake the work flexibly.
How to Apply!
To apply for this position, please submit your resume and no more than a two-page cover letter which addresses;
How do your skills and experiences align with the requirements of the Associate Director, IT Core role?
What unique value will you bring to INSW if you are successfully appointed in this position?
Closing Date: Wednesday, 7th May 2026 [+.5+am]
Please note that applications received via email will not be considered. Please apply using the ‘Apply now’ link below.
For general enquiries about the recruitment process, please contact People & Culture at [email protected]
For technical support, please contact [email protected] or 1800XXXXXX+
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Here’s how the job qualifications align with your profile.
Skills
Management
IT service management
Do you have experience in Management?
Job details
Here’s how the job details align with your profile.
Pay
$145,378 - $168,130 a year
Job type
Full-time
Location
Sydney NSW
Benefits
Pulled from the full job description
Gym membership
Opportunities for promotion
Salary packaging
Full job description
Associate Director, IT Core, Ongoing – Sydney
This role is a Clerk Grade 11/12, with the base salary for this role starting at $145,378 - $168,130 base plus superannuation, commensurate with experience.
Join INSW and play your part in creating a sustainable infrastructure legacy for NSW!
About the Role
Imagine being part of a dynamic team where innovation meets impact!
Have you got strong vendor skills and a passion for technology?
This role offers the perfect blend of leadership and creativity, allowing you to shape the technological landscape of an entire agency.
Join us and be at the forefront of sustainable and reliable technology service foundations underpinning an award-winning technology team.
If you love seeing brilliant customer service which opens the door to innovative technology solutions, this role is for you.
The Associate Director, IT Core is responsible for developing, implementing and managing the Core Services Strategy and Roadmap to deliver technical products and services and to meet current and future agency needs.
The Associate Director leads a team of professionals and manages a multi-vendor landscape to deliver those products and services.
Some of the key accountabilities include:
Develop, review and enhance the core services strategy, roadmap, policies, processes and procedures to deliver streamlined core operations and service delivery and ensure optimal end user outcomes.
Implement and manage key vendor engagements to underpin high quality technology operations for INSW, including managing vendor KPIs, tracking performance, and sustaining collaborative continuous improvement mechanisms.
Establish and maintain the organisation's IT Service Management (ITSM) capabilities and ensure ITSM best practices are included in all aspects of service delivery across the IT function, whether performed by vendors or internal IT team members.
Oversee the delivery of key improvement initiatives and projects in line with the IT Core Services Strategy and Roadmap, including management of vendor and internal resources to ensure optimal end user outcomes.
Deliver technical account management with vendors to manage and drive the resolution of support requests, oversee the delivery of KPIs specified in the contract and escalate issues of non-delivery to ensure prompt resolution of technical and commercial issues.
Provide expert technical advice and recommendations on all IT solutions, implementations and updates to internal and external stakeholders to drive technical decision making, configuration and optimal technology outcomes for the organisation.
About You
To be successful in this role, you will have:
Tertiary qualifications in IT or Computer Science or strong equivalent experience in a relevant IT industry / domain experience.
Strong experience and technical knowledge in the implementation and management of IT Service Management and IT Core Services.
Demonstrated experience in delivering ICT or Core technology roadmaps and strategies.
If this sounds like you, we’d love to hear from you. For more information, please refer to the role description.
For any questions regarding the recruitment please contact the Talent Team via [email protected]
Why work for INSW?
Infrastructure NSW is an NSW Government agency providing independent, evidence-based advice to Government in relation to infrastructure priorities and projects. Its functions and structure are set out in the Infrastructure NSW Act.
Our core functions include providing independent and strategic advice to ensure infrastructure investment decisions are underpinned by robust assessment and long-term planning; monitoring NSW’s infrastructure program through independent reviews and expert analysis; recommending infrastructure projects to the NSW Treasurer for funding from the Restart NSW fund; and managing the procurement and delivery of nominated priority projects.
We offer flexible working including hybrid options, and are committed to fostering a culture of inclusion, providing employees challenging and rewarding work, opportunities for career progression, and learning and development. We offer our employees discounted gym membership, study assistance, salary packaging, and are conveniently located near Wynyard station in Sydney's newest waterfront precinct at Barangaroo.
Our commitment to diversity
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans, and women.
We endeavour to make all our roles flexible. While this role is advertised as full-time, we will consider requests to undertake the work flexibly.
How to Apply!
To apply for this position, please submit your resume and no more than a two-page cover letter which addresses;
How do your skills and experiences align with the requirements of the Associate Director, IT Core role?
What unique value will you bring to INSW if you are successfully appointed in this position?
Closing Date: Wednesday, 7th May 2026 [+.5+am]
Please note that applications received via email will not be considered. Please apply using the ‘Apply now’ link below.
For general enquiries about the recruitment process, please contact People & Culture at [email protected]
For technical support, please contact [email protected] or 1800XXXXXX+
Return to Search Result
Hiring Lab
Career advice
Browse jobs
Browse companies
Salaries
Indeed Events
Work at Indeed
Countries
About
Help
ESG at Indeed
© 2026 Indeed
Accessibility at Indeed
Privacy Centre and Ad Choices
Terms
💡 Quick Summary
Seeking a career-building opportunity? The Associate Director, IT Core position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
