Job Description
Job Title:
Associate Director, Service Delivery - Contact Centre - Hybrid
Job Description
We’re growing – and with growth comes opportunity. As our business evolves, we’re looking for an exceptional leader to join us as Associate Director and help shape the next chapter of our journey. This is a high-impact role for someone who thrives in dynamic environments and is passionate about leading people, deepening client relationships, and delivering operational excellence.
Based either at our Brisbane or Robina office, this is a remote first role, with some interstate travel, you’ll be responsible for leading large-scale contact centre operations across multiple sites and remote teams. You’ll bring a strategic mindset, an eye for innovation, and a natural ability to connect with people – whether they’re clients, team members, or key stakeholders.
What You’ll Be Responsible For:
End-to-end service delivery across diverse contact centre operations, including onsite and work-from-home teams
Client relationship and account management, including commercial negotiations, regulatory compliance, and governance in a highly regulated environment
Driving strategic initiatives and innovation for clients, while contributing to the development of future-state roadmaps within our own organisation
Engaging and retaining high-performing teams, cultivating a strong culture and supporting leadership capability across your portfolio
Financial and operational accountability, ensuring excellence in service delivery and profitability
Understanding client needs, both short- and long-term, and identifying innovative, tech-enabled solutions where relevant
What You’ll Bring:
We’re after more than just a resume – we want someone who brings energy, curiosity, and genuine leadership to the table. Someone who is as confident managing complexity and urgency as they are building strong, lasting relationships.
3–5 years of senior-level leadership experience, ideally in contact centres or the outsourcing space
Proven ability to lead large, distributed teams across multiple locations
Strong commercial acumen, including experience in contract and financial management
A resilient, adaptable leadership style – able to pivot quickly, stay calm under pressure, and keep people focused on what matters
A track record of delivering results through innovation, collaboration, and strategic thinking
Exceptional stakeholder engagement skills, with experience influencing at executive levels
Comfort and confidence in leading remote teams and fostering a sense of connection and performance across locations
If you're ready to make a meaningful impact, work with passionate teams, and lead with purpose – this could be your next big move.
Apply now and be part of the Concentrix team!
Location:
AUS Brisbane - 288 Edward St, Lvl 14
Language Requirements:
English
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Associate Director, Service Delivery - Contact Centre - Hybrid
Job Description
We’re growing – and with growth comes opportunity. As our business evolves, we’re looking for an exceptional leader to join us as Associate Director and help shape the next chapter of our journey. This is a high-impact role for someone who thrives in dynamic environments and is passionate about leading people, deepening client relationships, and delivering operational excellence.
Based either at our Brisbane or Robina office, this is a remote first role, with some interstate travel, you’ll be responsible for leading large-scale contact centre operations across multiple sites and remote teams. You’ll bring a strategic mindset, an eye for innovation, and a natural ability to connect with people – whether they’re clients, team members, or key stakeholders.
What You’ll Be Responsible For:
End-to-end service delivery across diverse contact centre operations, including onsite and work-from-home teams
Client relationship and account management, including commercial negotiations, regulatory compliance, and governance in a highly regulated environment
Driving strategic initiatives and innovation for clients, while contributing to the development of future-state roadmaps within our own organisation
Engaging and retaining high-performing teams, cultivating a strong culture and supporting leadership capability across your portfolio
Financial and operational accountability, ensuring excellence in service delivery and profitability
Understanding client needs, both short- and long-term, and identifying innovative, tech-enabled solutions where relevant
What You’ll Bring:
We’re after more than just a resume – we want someone who brings energy, curiosity, and genuine leadership to the table. Someone who is as confident managing complexity and urgency as they are building strong, lasting relationships.
3–5 years of senior-level leadership experience, ideally in contact centres or the outsourcing space
Proven ability to lead large, distributed teams across multiple locations
Strong commercial acumen, including experience in contract and financial management
A resilient, adaptable leadership style – able to pivot quickly, stay calm under pressure, and keep people focused on what matters
A track record of delivering results through innovation, collaboration, and strategic thinking
Exceptional stakeholder engagement skills, with experience influencing at executive levels
Comfort and confidence in leading remote teams and fostering a sense of connection and performance across locations
If you're ready to make a meaningful impact, work with passionate teams, and lead with purpose – this could be your next big move.
Apply now and be part of the Concentrix team!
Location:
AUS Brisbane - 288 Edward St, Lvl 14
Language Requirements:
English
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
💡 Quick Summary
Seeking a career-building opportunity? The Associate Director, Service Delivery - Contact Centre - Hybrid position is now open for candidates interested in the Work from home Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
