Associate International Relationship

Some careers open more doors than others. if you're looking for a career that will unlock new opportunities, join hsbc and experience the possibilities. whether you want a career that could take you to the top, or simply take you in an exciting new direction, hsbc offers opportunities, support and rewards that will take you further. business banking through business banking our global network offers comprehensive support and services to businesses in the sme market. from expanding overseas to managing the cash and trade flows of an established enterprise, the business banking team of relationship managers and product specialists provides a range of end-to end solutions designed to help small and large businesses reach their potential. we are currently seeking an experienced professional to join the business banking team. role purpose smes play a significant role in driving the economic health of most markets around the world and represent the vast majority of businesses in any economy. as the world continues to become more connected, smes will increasingly become international and we know that international customers are more profitable and that hsbc is better placed to meet their needs than for purely domestic customers. accordingly, we have a clear strategy for business banking to be the international sme bank. the jobholder is expected to deliver an exceptional needs-based relationship management service to high value international customers and prospective international customers, supporting the bank's long-term strategy to become the leading international trade and business bank. the jobholder will acquire, retain and grow portfolio of international customers profitably by identifying and meeting their needs. the jobholder is also expected to act as a champion on international products, services and bank's cross border capabilities. principal accountabilities: key activities and decision making areas impact on the business act as acquisition rm responsible for growing the sl client base by acquiring quality new-to-bank (ntb) customers quick turnaround of on-boarding sl ntbs offer value-added advice and guidance to customers and placing their needs at the forefront of all that we do, setting world class standards build a network of business introducers in the local professional and business community champion international business in accordance with the global irm principles and promote hsbc as the bank of choice for international smes generate ntb business through proactive management of shadow portfolios increase profitability, relationship depth while minimizing risk. generate quality assets through the use of appropriate risk management tools, price appropriately for risk and ensure superior returns within risk appetite structure credit facilities to ensure optimum balance between customer and hsbc interests while remaining within the bounds of prudent banking keep up-to-date on knowledge of hsbc's international strategy, capabilities and policies. keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements. align to mto and area operating targets defined by the group (revenue, rwa, rorwa). customers / stakeholders put customers first in all that we do and develop/increase connectivity own customer engagement ensure service excellence at all times, for all aspects of any customer, prospect or professional's interaction with hsbc. work in partnership with colleagues across the hsbc network to deliver exceptional standards and quality of service. take a proactive approach to client planning collaborating effectively with products partners and colleagues to assess customer needs and delivering appropriate solutions. optimize the potential value and profitability of existing international relationships by assisting in the delivery of solutions, products and services appropriate to the customer need and to improve customer engagement. ensure identification of early warning signs and problem relationships and proper action to be taken on