Associate Level

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, ****** orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Wealth Management - Client Management Operations in ISPL started in 2019, provide back office services for BNP WM Singapore and Hong Kong. Processes include Client Reference Data and Reporting (since September 2019)

Job Title:

Associate Level 1

Date:

Department:

Client Management Operations

Location:

Mumbai

Business Line / Function:

Wealth Management

Reports to:

(Direct)

Head Client On-Boarding Data Maintenance / Support Team

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA
Position Purpose

Client On-Boarding team’s goal, is to ensure a global and consistent “first service” is rendered to the clients. Ensure practices are adhered to bank’s standard procedures and guidelines with an emphasis in the area of compliance. Keeping abreast with the changes in regulations (site, regional, global, HO), assess its impact.

Responsibilities

Direct Responsibilities

· Work closely with internal customers to provide support to on-boarding of clients to the Bank.

· Maintain sound work processes and integrity of client data.

· Maintain workflows in accordance with site specific (SG/HK) requirements and ensure they are understood.

· Controls are in place with regards to safe custody of account documentation, potential operations risks associated with user’s requests to access database of sensitive client data, signatures and document images.

· Administer request from internal regulators, internal stakeholders with respect to audit review.

· Provide feedback and escalate issues to the appropriate functions and management.

Contributing Responsibilities

· Understand the principles and be familiar with Client databases’ requirements individuals/Corporates/Holding Companies/Trust Accounts.
Technical & Behavioral Competencies

· Ensure Integrity of Creation and Maintenance of Client Data and meeting SLA & KPI.

· Manage processes of closure of accounts.

· Link clients to banking service tools (eg Direct access to advisory desks,dormant,deceased accounts, Blocking / Unblocking of accounts , etc) as requested as part of support handling.

· Ensure all clients documents/files are stored securely whether electronically, through Image scanning or in paper format.

· Support internal customers’ queries related to clients’ data/profiles to facilitate processes.

· Prepare regular reports for Management review (daily/weekly/monthly/quarterly/periodic statistics)

· Ensure timely processing of static data inputs request.

· Appropriate and confidential handling of client data and information.

· Provide Regional Support following SG and HK time and public holidays.

· Work within a team – with an adaptable flexible approach, coordinate with team members and internal customers to resolve complex cases and address issues in a timely manner.

· Be open to change and support the vision of working in a fully transversal operation.

· Ability to share information and eventually train new team members.

· Abide with operational risk procedures and escalate incidents to Management where necessary.

· Contribute to the implementation and controls for daily processes and assist with the update of procedures.

· Report and escalate concerns / issues to Manager when required.

· Liaise regularly with the following internal groups to ensure a smooth support process: WM COB SG/HK , Compliance, Legal , FO team, Client on-boarding and due diligence team in Singapore / Hong Kong or other support team within WMHK/WMSG that have any involvement in the Client On-boarding process.

· Good communication & Interpersonal skills. Fluent in English (spoken and written)

· Basic PC skills and MS office knowledge

· Demonstrate good analytical skills.

· Ability to work under pressure and exhibit problem solving skills

· Team player, Independent, positive attitude and attention to details.
Specific Qualifications (if required)

· Fresher or Maximum 1-1.5 years of relevant working experience.

· Bachelor’s level degree or professional qualification.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Adaptability

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to anticipate business / strategic evolution

Ability to understand, explain and support change

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

Beginner

Other/Specific Qualifications (if required)