Job Description
Role Responsibilities
Job Summary
Define key responsibilities to reflect the duties and responsibilities of this role.
• onduct Knowledge management sessions frequently within the team to ensure everyone is at the same level of understanding
• Act as SPOC for AskHR for any new project launch absorb the Knowledge from Project team and train the AskHR team
• See through the complete launch of a project from build to execution stage
• Ability to learn from earlier project launches on challenges and lessons learnt and implement them in the current project
• Trend analysis reports to the stake holders on the types of cases and chats that we get monthly
• Supports the monthly Service Review Management file along with insights that needs to be shared to the country teams
Business
• Develops a broad understanding of the bank, the geographies it operates it and the profile of the bank's employees to better understand employee needs
Processes
• Takes personal accountability for resolving HR queries and follows through to closure
• Provides accurate and timely resolution thereby building the reputation of AskHR so that employees and managers highly value the HR advice and support they receive
• Maintain data confidentiality; during every employee interaction ensures data is only disclosed to validated individuals and that any data disclosure complies with the bank's data protection standards
• Stays vigilant, proactive, risk aware and operates within the bank's risk management and compliance framework
Governance
• Takes ownership of personal development by seeking and responding to feedback on performance
People & Talent
• Identifies the % of TAT miss cases that happen within AskHR, sets up meeting with GPS team to understand the reason for dependency and looks for opportunities to migrate knowledge within AskHR through these sessions
Regulatory & Business Conduct
• Display exemplary conduct and live by the .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Employees of SCB
ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS
• Technical Competency Name: Proficiency Levels
• Verbal communication skills Core
• Written skills Core
• Analytical skills Entry
• Leadership Skills Entry
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
Job Summary
Define key responsibilities to reflect the duties and responsibilities of this role.
• onduct Knowledge management sessions frequently within the team to ensure everyone is at the same level of understanding
• Act as SPOC for AskHR for any new project launch absorb the Knowledge from Project team and train the AskHR team
• See through the complete launch of a project from build to execution stage
• Ability to learn from earlier project launches on challenges and lessons learnt and implement them in the current project
• Trend analysis reports to the stake holders on the types of cases and chats that we get monthly
• Supports the monthly Service Review Management file along with insights that needs to be shared to the country teams
Business
• Develops a broad understanding of the bank, the geographies it operates it and the profile of the bank's employees to better understand employee needs
Processes
• Takes personal accountability for resolving HR queries and follows through to closure
• Provides accurate and timely resolution thereby building the reputation of AskHR so that employees and managers highly value the HR advice and support they receive
• Maintain data confidentiality; during every employee interaction ensures data is only disclosed to validated individuals and that any data disclosure complies with the bank's data protection standards
• Stays vigilant, proactive, risk aware and operates within the bank's risk management and compliance framework
Governance
• Takes ownership of personal development by seeking and responding to feedback on performance
People & Talent
• Identifies the % of TAT miss cases that happen within AskHR, sets up meeting with GPS team to understand the reason for dependency and looks for opportunities to migrate knowledge within AskHR through these sessions
Regulatory & Business Conduct
• Display exemplary conduct and live by the .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Employees of SCB
ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS
• Technical Competency Name: Proficiency Levels
• Verbal communication skills Core
• Written skills Core
• Analytical skills Entry
• Leadership Skills Entry
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
💡 Quick Summary
Seeking a career-building opportunity? The Associate Manager position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
