Job Description
Role Responsibilities
Strategy
• Exhibit qualities which demonstrate the group's strategy.
• To treat Customer's with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff.
• To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.
Business
• To establish and maintain excellent working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
• To own the business transactions of Clients and ensure completion at all levels / stages on a sustained basis.
• To devote special care for the Trade Transaction Owner Clients and ensure service delivery as agreed.
• To be aware of the business targets and ensure compliance.
Processes - Referral Management
• To ensure that all referrals are accurately checked, and responded correctly within the SLA and in compliance with statutory regulatory and internal operational instructions.
• To effectively monitor incoming and outgoing referrals and ensure queries are handled as per the Departmental Operating Instructions manual, customer's instructions and within the timeliness and accuracy standards specified.
• To monitor and ensure queries are handled with in the allocated approved limits at all times on a continual basis, and this is reviewed periodically.
• Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
Referral Management
• In depth knowledge on various trade products.
• In depth knowledge on various systems used in Trade.
• Respond to client queries, provide suggestions on rectification and simplification of documents.
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders.
• Contribute idea / initiatives to stakeholders as to improve the presentation of documents / applications.
• Follow PPG, DOI, country practices and SCB internal policies.
• Facilitate identification of risks in the process and mitigate them.
• Drive pro-active management of risks and controls through control checks on hot spots.
• Establishing proactive key control indicators that provide early warning signals.
• To work on improvement of productivity and standardize the process from time to time to meet the necessary regulation / procedures / guidelines prescribed by Company / Group from time to time.
People and Talent
• To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings.
• To ensure Staff in the team are being utilized to their optimum levels and derive maximum output.
• To ensure planned leaves and enough back-ups created for seamless business delivery.
• To ensure proper planning of Staffing for seamless service delivery.
• To ensure the motivation levels of the Staff is kept high always.
• To encourage Staff to participate in C3, CSR activities.
Risk Management
• Upholding the Values of the Group and Company at all times.
• Compliance with all applicable Rules/ Regulations and Company and Group Policies.
• To identify risk on a continual basis and derive mitigants on a sustained basis.
Governance
• Comply with Group Sanctions Policy and Procedures.
• Comply with Local Sanctions Policy and Procedures, if any.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers, Subordinates.
Other Responsibilities
• To enthusiastically participate in the Quality initiatives of the organization and achieve expected results at work place.
• To encourage Continuous Improvement initiatives for simplifying of the processes, procedures applying LEAN techniques.
• To actively participate in the C3 initiatives, lead by example to Staff.
• Convert opportunities and derive / record tangible results.
• To encourage standardization opportunities.
Our Ideal Candidate
• / / MBA / BE with 8 years of relevant experience.
Certification
• Relevant Trade Certification such as CDCS, CSDG, CTF as applicable to the role.
• Trade Level II and III certification completion.
• AML and Sanctions Training, yearly certification.
Role Specific Technical Competencies
• Product Knowledge - Collection, LC, Guarantee and OAF
• Knowledge on SWIFT Gateway and Payments
• Understanding of Risk Involved in Trade Products
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
Strategy
• Exhibit qualities which demonstrate the group's strategy.
• To treat Customer's with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff.
• To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.
Business
• To establish and maintain excellent working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
• To own the business transactions of Clients and ensure completion at all levels / stages on a sustained basis.
• To devote special care for the Trade Transaction Owner Clients and ensure service delivery as agreed.
• To be aware of the business targets and ensure compliance.
Processes - Referral Management
• To ensure that all referrals are accurately checked, and responded correctly within the SLA and in compliance with statutory regulatory and internal operational instructions.
• To effectively monitor incoming and outgoing referrals and ensure queries are handled as per the Departmental Operating Instructions manual, customer's instructions and within the timeliness and accuracy standards specified.
• To monitor and ensure queries are handled with in the allocated approved limits at all times on a continual basis, and this is reviewed periodically.
• Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
Referral Management
• In depth knowledge on various trade products.
• In depth knowledge on various systems used in Trade.
• Respond to client queries, provide suggestions on rectification and simplification of documents.
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders.
• Contribute idea / initiatives to stakeholders as to improve the presentation of documents / applications.
• Follow PPG, DOI, country practices and SCB internal policies.
• Facilitate identification of risks in the process and mitigate them.
• Drive pro-active management of risks and controls through control checks on hot spots.
• Establishing proactive key control indicators that provide early warning signals.
• To work on improvement of productivity and standardize the process from time to time to meet the necessary regulation / procedures / guidelines prescribed by Company / Group from time to time.
People and Talent
• To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings.
• To ensure Staff in the team are being utilized to their optimum levels and derive maximum output.
• To ensure planned leaves and enough back-ups created for seamless business delivery.
• To ensure proper planning of Staffing for seamless service delivery.
• To ensure the motivation levels of the Staff is kept high always.
• To encourage Staff to participate in C3, CSR activities.
Risk Management
• Upholding the Values of the Group and Company at all times.
• Compliance with all applicable Rules/ Regulations and Company and Group Policies.
• To identify risk on a continual basis and derive mitigants on a sustained basis.
Governance
• Comply with Group Sanctions Policy and Procedures.
• Comply with Local Sanctions Policy and Procedures, if any.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers, Subordinates.
Other Responsibilities
• To enthusiastically participate in the Quality initiatives of the organization and achieve expected results at work place.
• To encourage Continuous Improvement initiatives for simplifying of the processes, procedures applying LEAN techniques.
• To actively participate in the C3 initiatives, lead by example to Staff.
• Convert opportunities and derive / record tangible results.
• To encourage standardization opportunities.
Our Ideal Candidate
• / / MBA / BE with 8 years of relevant experience.
Certification
• Relevant Trade Certification such as CDCS, CSDG, CTF as applicable to the role.
• Trade Level II and III certification completion.
• AML and Sanctions Training, yearly certification.
Role Specific Technical Competencies
• Product Knowledge - Collection, LC, Guarantee and OAF
• Knowledge on SWIFT Gateway and Payments
• Understanding of Risk Involved in Trade Products
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
💡 Quick Summary
Seeking a career-building opportunity? The Associate Manager| Client Services position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
