Job Description
Product / Domain Knowledge
• Possesses interpretive knowledge on the domain and works from the operations and technology perspective.
• To have e2e knowledge on the functionality of TP & workflow system relevant to the process handled.
• Complete understanding of risk points in the product.
• Should have the skill set to identify the potential risk areas and put controls in the process handled.
• Provides guidance and clarification to others on principles & products
• Socialization to the team on the changes in process on account of new product roll out / change in
• Explains how principles apply to work activity
• Should ensure the process note and policy documents are in sync with the practice followed by team.
• Obtains feedback, develops or recommends changes to policies and procedures
• Analyze / Get feedback from the team on the existing policies and any changes to the current practice should be highlighted to country / PDU team.
• Handles exceptions which are complex, is able to judge to a fair degree the consequences of the exceptions.
• An awareness of linkages with other products/ process, linkages with various systems, hub resources and country resources.
• Should possess the skill set to do a comparitive study on the process / approach handled at different countries and adapt best practice
• Able to relate how each one of it impacts and correlate to each other
Process Management
• Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people/resources & non value-added processing steps).
• To conduct process review to eliminate the non-value added processing steps
• Review the process e2e and update in the share point for any further opportunity / defects in the process
• Assess process health through key metrics
• To perform periodical KCSA checks to ensure on process adherence
• Analyses and remedies inefficiencies in processes
• Ensure updated DOI's and end to end system / process manual on a regular basis
• Advises on multiple processes and trains staff.
• Instil in team the sense of urgency for change
• Makes decisions on area of control and can identify issues that need to be escalated
• Possesses interpretive knowledge on the domain and works from the operations and technology perspective.
• To have e2e knowledge on the functionality of TP & workflow system relevant to the process handled.
• Complete understanding of risk points in the product.
• Should have the skill set to identify the potential risk areas and put controls in the process handled.
• Provides guidance and clarification to others on principles & products
• Socialization to the team on the changes in process on account of new product roll out / change in
• Explains how principles apply to work activity
• Should ensure the process note and policy documents are in sync with the practice followed by team.
• Obtains feedback, develops or recommends changes to policies and procedures
• Analyze / Get feedback from the team on the existing policies and any changes to the current practice should be highlighted to country / PDU team.
• Handles exceptions which are complex, is able to judge to a fair degree the consequences of the exceptions.
• An awareness of linkages with other products/ process, linkages with various systems, hub resources and country resources.
• Should possess the skill set to do a comparitive study on the process / approach handled at different countries and adapt best practice
• Able to relate how each one of it impacts and correlate to each other
Process Management
• Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people/resources & non value-added processing steps).
• To conduct process review to eliminate the non-value added processing steps
• Review the process e2e and update in the share point for any further opportunity / defects in the process
• Assess process health through key metrics
• To perform periodical KCSA checks to ensure on process adherence
• Analyses and remedies inefficiencies in processes
• Ensure updated DOI's and end to end system / process manual on a regular basis
• Advises on multiple processes and trains staff.
• Instil in team the sense of urgency for change
• Makes decisions on area of control and can identify issues that need to be escalated
💡 Quick Summary
Seeking a career-building opportunity? The Associate Manager| Retail Banking Operations| S position is now open for candidates interested in the Bank Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.