Job Description
Role Responsibilities
Role overview
This role is within Service Charges Governance Team (SCGT) within Plan to Perform (P2P) supporting the Service Charge (cost allocation) and Head Office & Corporate Centre Cost recharge process for Actuals and Budget reporting, maintenance and enhancement of the process through leveraging the Bank's digital capabilities and platforms under guidance from the SCGT leadership.
The role will also provide support on addressing stakeholder queries, identifying process issues and collaborating with the relevant stakeholders to address, system testing and issue resolution, preparing Service Review Meeting (SRM) packs and ad-hoc support for other areas including working with the Project team on the PaPM roll out.
In addition to this, the role requires working collaboratively across time-zones, interacting with business, functional and operational stakeholders whilst developing an understanding of the Cost allocation process and the underlying methodologies, specifically expense drivers and the Service Charge process (cost allocation). The role supports the delivery of meaningful cost reporting in support of strategic decision making and to react and adapt rapidly to changes in the business and associated business structure.
The role also requires a collaborative mindset with the desire to share knowledge openly across the team and with stakeholders. This is important in helping to promote an enquiring and supportive mindset in the team and to help ensure the team adheres to P2P and The Bank's principals.
Key responsibilities
• Supporting the timely delivery of SCGT process deliverables, covering Budgeting, Forecasting, and Actuals reporting, ensuring quality output in line with agreed service levels.
• Update and maintenance of the Service Catalogue.
• Supporting to ensure queries are addressed by the team in a timely manner, engaging with other stakeholders where necessary and considering process / documentation / reporting changes.
• Ensuring process documentation and governance is frequently reviewed and updated, including any process changes or work arounds applied during Actuals, Budget or Corp Plan cycles and to ensure the end-to-end process is fully documented.
• Contribute to strengthening controls and robust analytical review of processes, highlighting challenge areas and opportunities for design improvement / reengineering leveraging Excel or other skills to provide tactical solutions and work arounds.
Role overview
This role is within Service Charges Governance Team (SCGT) within Plan to Perform (P2P) supporting the Service Charge (cost allocation) and Head Office & Corporate Centre Cost recharge process for Actuals and Budget reporting, maintenance and enhancement of the process through leveraging the Bank's digital capabilities and platforms under guidance from the SCGT leadership.
The role will also provide support on addressing stakeholder queries, identifying process issues and collaborating with the relevant stakeholders to address, system testing and issue resolution, preparing Service Review Meeting (SRM) packs and ad-hoc support for other areas including working with the Project team on the PaPM roll out.
In addition to this, the role requires working collaboratively across time-zones, interacting with business, functional and operational stakeholders whilst developing an understanding of the Cost allocation process and the underlying methodologies, specifically expense drivers and the Service Charge process (cost allocation). The role supports the delivery of meaningful cost reporting in support of strategic decision making and to react and adapt rapidly to changes in the business and associated business structure.
The role also requires a collaborative mindset with the desire to share knowledge openly across the team and with stakeholders. This is important in helping to promote an enquiring and supportive mindset in the team and to help ensure the team adheres to P2P and The Bank's principals.
Key responsibilities
• Supporting the timely delivery of SCGT process deliverables, covering Budgeting, Forecasting, and Actuals reporting, ensuring quality output in line with agreed service levels.
• Update and maintenance of the Service Catalogue.
• Supporting to ensure queries are addressed by the team in a timely manner, engaging with other stakeholders where necessary and considering process / documentation / reporting changes.
• Ensuring process documentation and governance is frequently reviewed and updated, including any process changes or work arounds applied during Actuals, Budget or Corp Plan cycles and to ensure the end-to-end process is fully documented.
• Contribute to strengthening controls and robust analytical review of processes, highlighting challenge areas and opportunities for design improvement / reengineering leveraging Excel or other skills to provide tactical solutions and work arounds.
💡 Quick Summary
Seeking a career-building opportunity? The Associate Manager| Service Charges Ops position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.