Job Description
Role/ Job Title: Associate-Employee Experience
Business: Corporate Function
Function/ Department: Human Resources
Place of Work: Mumbai-BKC
Roles & Responsibilities:
'1.Supervise Employee service team
2.Respond to Employee inquiries
3.Develop policies and procedures
4.Focus on Employee satisfaction
5.Train employee through knowledge series
6.Develop goals and report progress
7.Continue to learn
8.interact with Employee to address their concerns, answer their questions, and assist them with their needs.
+. Supporting problem resolution and decision-making.
Secondary Responsibilities :
1.Publish MIS
2.Data management
3.Data Analysis
4.UAT of new system
Key Success Metrics:
1.Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all employee requests
Business: Corporate Function
Function/ Department: Human Resources
Place of Work: Mumbai-BKC
Roles & Responsibilities:
'1.Supervise Employee service team
2.Respond to Employee inquiries
3.Develop policies and procedures
4.Focus on Employee satisfaction
5.Train employee through knowledge series
6.Develop goals and report progress
7.Continue to learn
8.interact with Employee to address their concerns, answer their questions, and assist them with their needs.
+. Supporting problem resolution and decision-making.
Secondary Responsibilities :
1.Publish MIS
2.Data management
3.Data Analysis
4.UAT of new system
Key Success Metrics:
1.Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all employee requests
💡 Quick Summary
Seeking a career-building opportunity? The Associate Manager|Employee Experience position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.