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Candidates for the job should possess strong critical thinking skills and have a demonstrable ability to not only solve problems, but also to help implement those solutions throughout the business. In addition, the Collections experience is a must where in reaching out to customer, solving teh issues and getting the invoice cleared is really mandatory

Key Deliverables:

Monitor accounts to identify outstanding debts

Investigate historical data for each debt or bill

Find and contact clients to ask about their overdue payments

Take actions to encourage timely debt payments

Process payments and refunds

Resolve billing and customer credit issues

Update account status records and collection efforts

Report on collection activity and accounts receivable status

GetPaid/ CMS tool knowledge will be a added advantage

Note: Apart from the attached JD below is mandatory :
• People who have collections experience is only preferred,
• Good communication skills is absolutely important.
• Immediate joiners is preferred

Should be ok to work in Night Shift

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Team Leaders

Performance review

HR

Hiring and employee engagement and retention

Training Team

Capability development

Technical Lead

Training, issue escalation/ resolution

External

Client

Query Resolution