Job Description
Job details
No matching job preferences
Job type
Full-time
Shift and schedule
Weekend availability
Night shift
Rotational shift
Benefits & Perks
Paid time off
Benefits
Pulled from the full job description
Paid time off
Full Job Description
Company Description
Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.
Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.
Job Description
Role Purpose
To handle customer queries via Social Media
To educate customers on client’s products and processes
Key Responsibilities
The ORM Associate is responsible to monitor, connect, converse, engage and enhance brand's online reputation
Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
Promptly respond to negative comments, feedbacks, redressing complaints within clients' specified turn-around time thus making the user journey with the brand worthwhile
Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
Acknowledging compliments showcasing the same on brand social media pages
Effectively identifying and utilizing social listening tools for response management
Sharing the brand comments on real-time basis with the respective brand associates/managers
Categorize data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully
Qualifications
A Bachelor’s degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information
IT Asset provided
5 Days working
Paid leaves of 21 days (excluding 12 public holidays)
Health and Life Insurance
Annual Bonus
Night Shift Allowance
Overtime Payment
Referral Hire Bonus
Team Outings
Free Snacks and Drinks
Education allowance (Training courses, Udemy, Coursera, etc.)
Job Location: Andheri East, Near JB Nagar Metro Station
Hiring Insights
Job activity
Posted Today
Apertum Online Pvt Ltd
No matching job preferences
Job type
Full-time
Shift and schedule
Weekend availability
Night shift
Rotational shift
Benefits & Perks
Paid time off
Benefits
Pulled from the full job description
Paid time off
Full Job Description
Company Description
Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.
Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.
Job Description
Role Purpose
To handle customer queries via Social Media
To educate customers on client’s products and processes
Key Responsibilities
The ORM Associate is responsible to monitor, connect, converse, engage and enhance brand's online reputation
Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
Promptly respond to negative comments, feedbacks, redressing complaints within clients' specified turn-around time thus making the user journey with the brand worthwhile
Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
Acknowledging compliments showcasing the same on brand social media pages
Effectively identifying and utilizing social listening tools for response management
Sharing the brand comments on real-time basis with the respective brand associates/managers
Categorize data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully
Qualifications
A Bachelor’s degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information
IT Asset provided
5 Days working
Paid leaves of 21 days (excluding 12 public holidays)
Health and Life Insurance
Annual Bonus
Night Shift Allowance
Overtime Payment
Referral Hire Bonus
Team Outings
Free Snacks and Drinks
Education allowance (Training courses, Udemy, Coursera, etc.)
Job Location: Andheri East, Near JB Nagar Metro Station
Hiring Insights
Job activity
Posted Today
Apertum Online Pvt Ltd
💡 Quick Summary
Seeking a career-building opportunity? The Associate | ORM| Social Media position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
