Job Description
Full job description
Commonwealth Private strives to provide outstanding personal service and trusted advice to high net worth individuals who have the intention to invest or borrow at least AU$2.5million. Quite simply, our breadth of experience means that we can offer clients a comprehensive range of solutions as well as market leading products and innovative investment opportunities.
We are backed by superior research capabilities and the extensive resources of the Commonwealth Bank Group, so we can help our clients achieve the best possible outcome. We have Private Bankers and Investment Specialists specialising in banking, lending strategic advice, investments and insurance located right across Australia.
Our vision is to be the private bank successful Australians recommend.
About your role
The Associate Private Banker is a member of the team of Analysts and Associates supporting Private Bankers through value add solutions.
Core duties include fulfilment of loan applications (consumer and commercial) for Private Bank, the coordination of all matters relating to the establishment and ongoing maintenance of client loan facilities, money market transactions such as completing rollovers for both borrowing and investment bills, and maintaining client records amongst other customer services duties and lending enablement support.
Your responsibilities
Fulfilment of all credit applications (Consumer and Commercial) and once client confirms, initiate documentation process and track file through to funding/settlement
Oversee progress of deal execution through to conclusion to ensure timely and efficient delivery of clients’ needs and requirements
Manage portfolio workflow on a daily basis by delivering exceptional customer service in all dealings, reflected in a positive lift in the NPS results for Team and CP
On boarding of new clients and opening of all new accounts
Process all maintenance transactions and work with relevant support team to enable client requests ( e.g. funds transfers, IMTs and TDs)
Control all data integrity, portfolio cleansing including duplicate clients, unlinked accounts and unlinked relationships
Undertake title/company searches, ordering valuations, Trust Deed investigations and further income verification when required
Support Private Bankers with reporting systems
Pro-active review of service to Private Bankers and service workflow on a daily basis
Proactively educate clients to use digital capabilities to enhance the service experience via online facilities such as Netbank, CommBiz for funds transfers etc where appropriate
Work closely with analyst team members to deliver on relevant compliance and quality activities
Proactively identify customer needs and opportunities to refer to bankers
About you
To be successful you will be passionate about customer service, ensuring a superior overall level of service is delivered to your valued clients.
In addition to this you will have:
Demonstrated customer service experience from within a banking/lending environment, ideally with experience in a relationship management or similar role
Consumer or Commercial product knowledge and experience
Strong understanding of CommSee system
Excellent communication skills, both written and verbal, with the ability to build and maintain strong relationships with customer and stakeholders
Excellent planning and organization skills
Strong attention to detail and accuracy
Tertiary qualifications in a business related discipline e.g. Banking, Commerce (desirable)
FSRA Tier 2 Accreditation
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800XXXXXX.
Advertising End Date: 20/04/2026
Commonwealth Private strives to provide outstanding personal service and trusted advice to high net worth individuals who have the intention to invest or borrow at least AU$2.5million. Quite simply, our breadth of experience means that we can offer clients a comprehensive range of solutions as well as market leading products and innovative investment opportunities.
We are backed by superior research capabilities and the extensive resources of the Commonwealth Bank Group, so we can help our clients achieve the best possible outcome. We have Private Bankers and Investment Specialists specialising in banking, lending strategic advice, investments and insurance located right across Australia.
Our vision is to be the private bank successful Australians recommend.
About your role
The Associate Private Banker is a member of the team of Analysts and Associates supporting Private Bankers through value add solutions.
Core duties include fulfilment of loan applications (consumer and commercial) for Private Bank, the coordination of all matters relating to the establishment and ongoing maintenance of client loan facilities, money market transactions such as completing rollovers for both borrowing and investment bills, and maintaining client records amongst other customer services duties and lending enablement support.
Your responsibilities
Fulfilment of all credit applications (Consumer and Commercial) and once client confirms, initiate documentation process and track file through to funding/settlement
Oversee progress of deal execution through to conclusion to ensure timely and efficient delivery of clients’ needs and requirements
Manage portfolio workflow on a daily basis by delivering exceptional customer service in all dealings, reflected in a positive lift in the NPS results for Team and CP
On boarding of new clients and opening of all new accounts
Process all maintenance transactions and work with relevant support team to enable client requests ( e.g. funds transfers, IMTs and TDs)
Control all data integrity, portfolio cleansing including duplicate clients, unlinked accounts and unlinked relationships
Undertake title/company searches, ordering valuations, Trust Deed investigations and further income verification when required
Support Private Bankers with reporting systems
Pro-active review of service to Private Bankers and service workflow on a daily basis
Proactively educate clients to use digital capabilities to enhance the service experience via online facilities such as Netbank, CommBiz for funds transfers etc where appropriate
Work closely with analyst team members to deliver on relevant compliance and quality activities
Proactively identify customer needs and opportunities to refer to bankers
About you
To be successful you will be passionate about customer service, ensuring a superior overall level of service is delivered to your valued clients.
In addition to this you will have:
Demonstrated customer service experience from within a banking/lending environment, ideally with experience in a relationship management or similar role
Consumer or Commercial product knowledge and experience
Strong understanding of CommSee system
Excellent communication skills, both written and verbal, with the ability to build and maintain strong relationships with customer and stakeholders
Excellent planning and organization skills
Strong attention to detail and accuracy
Tertiary qualifications in a business related discipline e.g. Banking, Commerce (desirable)
FSRA Tier 2 Accreditation
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800XXXXXX.
Advertising End Date: 20/04/2026
💡 Quick Summary
Seeking a career-building opportunity? The Associate Private Banker position is now open for candidates interested in the Finance sector. This role in Abbeyvale offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Finance is a plus.
