We have multiple Associate Product Consultant positions for graduates with 1-5 years of work experience in our Client Services department for Event Management software product. You shall either be a part of a team that supports clients over the phone and email on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them.

Client Services Team

Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology and communications.

Work Hours: 6:30pm-3:30am- Primarily US hours (night shift) - Air-conditioned cabs will be provided + Meals + Medical Insurance+ 5 days Working

Clientele

Cvent has over 90,000+ users spread across 40 countries. Representative clients include Marriott, Hyatt, KPMG, the World Bank, Rolls Royce, American Marketing Association, Wal-Mart, Mobil, Yahoo, Harvard University, United Way, BMW, and Siemens.

What You Will Be Doing

Support clients over the phone and email by answering their product questions and offering technical assistance

Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent’s marketing engine

Gather client requirements for future releases of the product

Create and maintain all product documentation

Implement and manage the online portion of client events as and when needed

Gather client requirements and implement them in Cvent’s event management software

Communicate with the client and review the initial implementation with them and make required changes

Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals

Document all communication with the client in Cvent’s CRM software

What You Need for this Postion

Excellent communication skills (verbal and written)

Graduate/ Under-graduate(drop-out) with strong analytical and logical skills

Experience in US Customer Service is a must

Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad

Strong business acumen, ethics and high integrity

High comfort level in using online software products

Must be articulate, organized, detail-oriented and have the ability to multi-task

Quick learner, with a positive attitude and ability to work well within a team