Job Description
Associate Program Manager - Learner Experience & Community Engagement
About the Role:
Digiaccel Learning is looking for a highly driven and process-oriented individual to join the Learner Experience & Community Engagement team. The individual will work closely with the Program Directors of the various offline/online programs offered by Digiaccel, acting as a crucial liaison between learners and mentors, thus building the best-in-class learning experience in business education in India.
As an integral part of the Learner Experience & Community Engagement team, the individual will have end-to-end ownership of a learner cohort’s lifecycle – right from enrolment, setting out session plans, identifying gaps in learner experience, moderating community forums to ensuring the successful completion of the program. Learners in these programs are working professionals across different stages of their careers, thus having exceptional interpersonal skills will be a crucial skill to succeed in this role.
The key qualities to succeed in this role will be maintaining high standards of quality in execution, a no-compromise attitude to learner experience, and the empathy to understand their requirements and drive the teams internally to meet them. Additionally, the individual will also be involved in building a community platform and managing it proactively to drive high engagement.
In the process of building a robust and engaging learner experience, the individual will get to multi-hat across different areas, thus experiencing a sharp learning curve. Candidates with past experience of working in such dynamic roles will be preferred.
Responsibilities
Manage the learner journey completely – right from enrolment to onboarding, sessions scheduling & management, evaluations & grading, mentor feedback sessions till cohort graduation
Process excellence approach – set up robust process flows and governance mechanisms to ensure a zero drop rate in learner experience
Engage with learners actively to understand their queries/concerns and provide necessary support in a timely manner, thus providing a highly personalized experience
Stay on top of the program pulse, identify the learning gaps for individuals by forming an active feedback channel, and act on the inputs proactively
Engage professionally with a variety of internal and external stakeholders like Program Directors, academicians, industry professionals, etc.
Build an active community forum across different platforms to build engagement pre-program as well as post-program
Build a pipeline of activation areas for the community forums - Alumni Meet-ups/gatherings, Fireside Chats, Masterclasses, Mixer events, etc.
Qualifications and Experience
2-3 years experience in similar roles
Bachelor’s Degree from a reputed institute in a relevant field
Strong communication and interpersonal skills
Experience of working in a customer-facing role dealing with external stakeholders
Demonstrated experience of high ownership, entrepreneurial mindset, and stakeholder empathy
Intellectual integrity, a desire to learn, a drive for excellence, and the ability to collaborate.
About the Company
Digiaccel Learning is an education company that is building an alternate system of business education through deep vertical specializations. It aims to do so through an application-based curriculum and skilling system to empower learners to pick up the relevant digital skills. These will be enabled by industry professionals to ensure that the education is more relevant, sharper, and modern. In doing so, it will facilitate outcome-oriented learning with employment/ career acceleration being the targeted outcome.
We are VC-backed and have CXOs and Founders of some of India’s top digital commerce companies as our investors.
From the Founders
We are looking for smart passionate folks to join us in the mission of building a better, smarter, and more outcome-oriented education system, thereby enabling thousands of learners to meet their career aspirations.
We are a young company and look at our early team as the culture co-founders. We can assure you of a very talent-dense, intellectually honest, action-oriented, and collaborative environment. We endeavor to bring joy at work by enabling everyone to bring their best self and do their best work. We are sure that you will join for the opportunity and stay for the experience
About the Role:
Digiaccel Learning is looking for a highly driven and process-oriented individual to join the Learner Experience & Community Engagement team. The individual will work closely with the Program Directors of the various offline/online programs offered by Digiaccel, acting as a crucial liaison between learners and mentors, thus building the best-in-class learning experience in business education in India.
As an integral part of the Learner Experience & Community Engagement team, the individual will have end-to-end ownership of a learner cohort’s lifecycle – right from enrolment, setting out session plans, identifying gaps in learner experience, moderating community forums to ensuring the successful completion of the program. Learners in these programs are working professionals across different stages of their careers, thus having exceptional interpersonal skills will be a crucial skill to succeed in this role.
The key qualities to succeed in this role will be maintaining high standards of quality in execution, a no-compromise attitude to learner experience, and the empathy to understand their requirements and drive the teams internally to meet them. Additionally, the individual will also be involved in building a community platform and managing it proactively to drive high engagement.
In the process of building a robust and engaging learner experience, the individual will get to multi-hat across different areas, thus experiencing a sharp learning curve. Candidates with past experience of working in such dynamic roles will be preferred.
Responsibilities
Manage the learner journey completely – right from enrolment to onboarding, sessions scheduling & management, evaluations & grading, mentor feedback sessions till cohort graduation
Process excellence approach – set up robust process flows and governance mechanisms to ensure a zero drop rate in learner experience
Engage with learners actively to understand their queries/concerns and provide necessary support in a timely manner, thus providing a highly personalized experience
Stay on top of the program pulse, identify the learning gaps for individuals by forming an active feedback channel, and act on the inputs proactively
Engage professionally with a variety of internal and external stakeholders like Program Directors, academicians, industry professionals, etc.
Build an active community forum across different platforms to build engagement pre-program as well as post-program
Build a pipeline of activation areas for the community forums - Alumni Meet-ups/gatherings, Fireside Chats, Masterclasses, Mixer events, etc.
Qualifications and Experience
2-3 years experience in similar roles
Bachelor’s Degree from a reputed institute in a relevant field
Strong communication and interpersonal skills
Experience of working in a customer-facing role dealing with external stakeholders
Demonstrated experience of high ownership, entrepreneurial mindset, and stakeholder empathy
Intellectual integrity, a desire to learn, a drive for excellence, and the ability to collaborate.
About the Company
Digiaccel Learning is an education company that is building an alternate system of business education through deep vertical specializations. It aims to do so through an application-based curriculum and skilling system to empower learners to pick up the relevant digital skills. These will be enabled by industry professionals to ensure that the education is more relevant, sharper, and modern. In doing so, it will facilitate outcome-oriented learning with employment/ career acceleration being the targeted outcome.
We are VC-backed and have CXOs and Founders of some of India’s top digital commerce companies as our investors.
From the Founders
We are looking for smart passionate folks to join us in the mission of building a better, smarter, and more outcome-oriented education system, thereby enabling thousands of learners to meet their career aspirations.
We are a young company and look at our early team as the culture co-founders. We can assure you of a very talent-dense, intellectually honest, action-oriented, and collaborative environment. We endeavor to bring joy at work by enabling everyone to bring their best self and do their best work. We are sure that you will join for the opportunity and stay for the experience
💡 Quick Summary
Seeking a career-building opportunity? The Associate Program Manager position is now open for candidates interested in the Remote Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
