Understand and gain expertise in the working process, guidelines, and parameters of the assignments, and explain, assign & monitor the same to the data entry analysts or to personally execute the same if required. Monitor the team members for maintaining consistent quality and productivity. Provide floor support and guidance to the team members as required. Impart training to the team members on new projects, updates, etc. Interacting with US clients. Project Monitoring & Analysis, Quality Analysis, Productivity optimization, Coordination, Reporting. Excellent English proficiency with very good comprehension and writing skills. Excellent Internet Research & Computer skills. Excellent analytical skills