Associate| Relationship Mgmt

Role Responsibilities Strategy Build and deepen relationships with existing Prime Customers to achieve increase in share of wallet and revenues. Provide professional customer service to achieve a high percentage of customer satisfaction and retention. Manage the portfolio to de-risk against attrition and achieve stability of book. Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. Serve as the one-point contact to the high affluent net worth customers of the Bank. Business Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment Achieve the targets set in terms of product mix Induction of all new customers brought in by Self, Branches & Direct Sales team. Achieve &ldquobest in class productivity to maximize the efficacy of the sales process. Achieve the budgeted cross sell targets. Aggressive Sales call plans to acquire large prospective customers through referrals. Ensure coverage of customer base in accordance with the approved contact plans. Coordinate customer events for the cluster along with the product team Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.) Maintain and update customer information on WMS NPS & Customer management Ensure that NPS is at least in second quartile as compared to peers Use the online CMP system diligently and achieve > 75% of their require customer contact each month Processes Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.) Maintain and update customer information on WMS People and Talent Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, mis selling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Governance Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct Regulatory & Business Conduct Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function [team] to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] . Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Our Ideal Candidate Graduate/ Post Graduate Anywhere between 1 - 4 years of overall experience Banking knowledge Understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities