Job Description
Position Title: Associate Service Manager – WBG/CIIB
Department
Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB)
Location
Mumbai
Number of Positions
1
Reporting Relationships
DVP
Position Grade
Senior Manager / AVP
The Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB) and the Team is a direct point of contact for Pan India PMS end client’s custody demat account opening & services
Managing team of Service Managers.
Handling demat / Bank Account Opening, Account maintenance, Term deposit requests, , transaction related queries etc, through client interaction
Ensuring delivery of quality service to clients
Ensuring customer requests/queries are attended to and resolved within TAT
Coordination with stakeholders like Dp ops , Custody team , RM, PMS clients , Channel partners , LCC, BSG, IT , GR team etc. to speed up customer requestsand resolve issues
Graduate with minimum 8-14 years of Banking experience
Knowledge of banking operations and KYC for Resident Individual and Non individual and Non Resident account opening
Should be familiar with Finacle, SIEBEL, BCIF , Ncif applications
Ability to work under pressure in a dynamic environment
Should have eye for detail & be meticulous
Strong communication (Oral and Written) & Networking Skills
Job Role
Department
Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB)
Location
Mumbai
Number of Positions
1
Reporting Relationships
DVP
Position Grade
Senior Manager / AVP
The Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB) and the Team is a direct point of contact for Pan India PMS end client’s custody demat account opening & services
Managing team of Service Managers.
Handling demat / Bank Account Opening, Account maintenance, Term deposit requests, , transaction related queries etc, through client interaction
Ensuring delivery of quality service to clients
Ensuring customer requests/queries are attended to and resolved within TAT
Coordination with stakeholders like Dp ops , Custody team , RM, PMS clients , Channel partners , LCC, BSG, IT , GR team etc. to speed up customer requestsand resolve issues
Graduate with minimum 8-14 years of Banking experience
Knowledge of banking operations and KYC for Resident Individual and Non individual and Non Resident account opening
Should be familiar with Finacle, SIEBEL, BCIF , Ncif applications
Ability to work under pressure in a dynamic environment
Should have eye for detail & be meticulous
Strong communication (Oral and Written) & Networking Skills
Job Role
💡 Quick Summary
Seeking a career-building opportunity? The Associate Service Manager - WBG HO / IPO / CIP - Operations position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.