Job Description
Job description
Job Description: Associate & Sr. Customer Support Associate (International BPO - US Lead Generation)
Company: Digitel Media LLP
Location: S.G Highway, Ahmedabad, Gujarat
Shift: Night Shifts Only (7 PM to 5 AM, Sat & Sun Fixed Off)
Salary: ₹16,000.00 - ₹22,000.00 per month (Best in the Industry) Excluding Incentives
Employment Type: Full Time, Permanent
Education: Under Graduate/ Graduate
Experience: Fresher and experienced candidates welcome (1 year of customer service experience preferred)
Benefits
• Health insurance
• Leave encashment
• Performance-based incentives including commission, quarterly bonus
Customer Engagement
Job Roles and Responsibilities:
• Conduct outbound calls to potential customers in the US.
• Effectively communicate to understand customer needs and generate leads.
• Maintain a high level of professionalism and customer service orientation.
Lead Generation
• Utilize scripts and product knowledge to effectively gather and qualify leads.
• Document and update customer records based on interactions.
Performance Metrics
• Meet and exceed daily and monthly targets for lead generation and call quality.
• Contribute to team targets and collaborate with colleagues to achieve goals.
Compliance And Reporting
• Adhere to company policies and procedures consistently.
• Provide regular reports and updates on call outcomes and lead quality.
Skills And Qualifications
• Strong verbal communication skills in English (Preferred).
• Ability to work night shifts aligned with US timings.
• Prior experience in customer service or sales preferred but not mandatory.
• High school diploma; additional education or certification in customer service is a plus.
Work Environment
• Fast-paced and target-driven environment.
• Opportunity for career growth and skill development in the BPO industry.
Note: Candidates must reliably commute to S.G Highway, Ahmedabad, Gujarat, or relocate before starting work.
Job Types: Full-time, Permanent, Fresher
Schedule
• Night shift
• Fixed shift
• Monday to Friday
• US shift
Supplemental Pay Types
• Commission pay
• Performance bonus
• Quarterly bonus
Ability To Commute/relocate
• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Education
• Higher Secondary(12th Pass) (Preferred)
Experience
• Customer service: 1 year (Preferred)
Language
• English (Preferred)
Shift Availability
• Night Shift (Preferred)
Job Description: Associate & Sr. Customer Support Associate (International BPO - US Lead Generation)
Company: Digitel Media LLP
Location: S.G Highway, Ahmedabad, Gujarat
Shift: Night Shifts Only (7 PM to 5 AM, Sat & Sun Fixed Off)
Salary: ₹16,000.00 - ₹22,000.00 per month (Best in the Industry) Excluding Incentives
Employment Type: Full Time, Permanent
Education: Under Graduate/ Graduate
Experience: Fresher and experienced candidates welcome (1 year of customer service experience preferred)
Benefits
• Health insurance
• Leave encashment
• Performance-based incentives including commission, quarterly bonus
Customer Engagement
Job Roles and Responsibilities:
• Conduct outbound calls to potential customers in the US.
• Effectively communicate to understand customer needs and generate leads.
• Maintain a high level of professionalism and customer service orientation.
Lead Generation
• Utilize scripts and product knowledge to effectively gather and qualify leads.
• Document and update customer records based on interactions.
Performance Metrics
• Meet and exceed daily and monthly targets for lead generation and call quality.
• Contribute to team targets and collaborate with colleagues to achieve goals.
Compliance And Reporting
• Adhere to company policies and procedures consistently.
• Provide regular reports and updates on call outcomes and lead quality.
Skills And Qualifications
• Strong verbal communication skills in English (Preferred).
• Ability to work night shifts aligned with US timings.
• Prior experience in customer service or sales preferred but not mandatory.
• High school diploma; additional education or certification in customer service is a plus.
Work Environment
• Fast-paced and target-driven environment.
• Opportunity for career growth and skill development in the BPO industry.
Note: Candidates must reliably commute to S.G Highway, Ahmedabad, Gujarat, or relocate before starting work.
Job Types: Full-time, Permanent, Fresher
Schedule
• Night shift
• Fixed shift
• Monday to Friday
• US shift
Supplemental Pay Types
• Commission pay
• Performance bonus
• Quarterly bonus
Ability To Commute/relocate
• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Education
• Higher Secondary(12th Pass) (Preferred)
Experience
• Customer service: 1 year (Preferred)
Language
• English (Preferred)
Shift Availability
• Night Shift (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Associate Sr| Customer Support Associate |International BPO | US Lead Generation position is now open for candidates interested in the Work from home Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
