Job Description
About Temenos
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
If you see yourself performing as a “Technical Lead” and want to take accountability in addressing customer issues, here is the right opportunity waiting for you in our PACS Team.
Key Responsibilities
• Understand the working of the specific product – application(s) in which expertise needs to be built through training programs including on the job training, class room training and training material available on the knowledge collateral(s).
• Provide technical support for Mobile Application built using Kony Fabric and Kony Mobileapplication development platform.
• Collaborate with Product, Engineering, Customer Success and other delivery team to resolve & manage customer issues and escalations.
• Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
• When identified as a bug, do comprehensive documentation including product analysis of defect,elaborating the root cause and possible resolution for the defect. Provide additional information that would help Development team to fix and test the problem effectively.
• In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement.
• Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
• Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools have fair chance of getting integrated to Core product.
• Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.Should be able to handle the following responsibilities along with other teammate’s responsibilities.
Skills
• Bachelor’s Degree in Engineering or Computer Sciences with atleast 7 to 10 years of relevantexperience in software development and Support.
• Excellent troubleshooting and problem-solving skills is required.
• Excellent Programming & debugging skills
• Experience in Java, JavaScript, HTML, CSS.
• Experience in Java, J2EE, JSP, RDBMS and Webservers.
• Mobile or Web development background is preferred
• Experience in native mobile OS like iOS, Android or Windows is preferred.
• Prior experience in Product/Application support is preferred.
• Should be able to deliver 24 X 7 support to our global customer base.
VALUES
• Care about keeping up with relevant international legislation and professional standards, emerging threats and impacts on new technology, forecasts, and benchmarks.
• Commit to effectively managing customer relationships with a strong interest in client satisfaction.
• Collaborate with other departments such as Information Security, Information Technology, Legal, Business Continuity, Cloud Operations, Human Resources, Privacy and Facilities, to implement best practices and ensure regulatory compliance on physical security of people, properties, and information.
• Challenge yourself and the technical acumen, continuously improving the knowledge of physical security technologies, systems, and equipment.
Please make sure to read our Recruitment Privacy Policy
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
If you see yourself performing as a “Technical Lead” and want to take accountability in addressing customer issues, here is the right opportunity waiting for you in our PACS Team.
Key Responsibilities
• Understand the working of the specific product – application(s) in which expertise needs to be built through training programs including on the job training, class room training and training material available on the knowledge collateral(s).
• Provide technical support for Mobile Application built using Kony Fabric and Kony Mobileapplication development platform.
• Collaborate with Product, Engineering, Customer Success and other delivery team to resolve & manage customer issues and escalations.
• Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
• When identified as a bug, do comprehensive documentation including product analysis of defect,elaborating the root cause and possible resolution for the defect. Provide additional information that would help Development team to fix and test the problem effectively.
• In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement.
• Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
• Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools have fair chance of getting integrated to Core product.
• Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.Should be able to handle the following responsibilities along with other teammate’s responsibilities.
Skills
• Bachelor’s Degree in Engineering or Computer Sciences with atleast 7 to 10 years of relevantexperience in software development and Support.
• Excellent troubleshooting and problem-solving skills is required.
• Excellent Programming & debugging skills
• Experience in Java, JavaScript, HTML, CSS.
• Experience in Java, J2EE, JSP, RDBMS and Webservers.
• Mobile or Web development background is preferred
• Experience in native mobile OS like iOS, Android or Windows is preferred.
• Prior experience in Product/Application support is preferred.
• Should be able to deliver 24 X 7 support to our global customer base.
VALUES
• Care about keeping up with relevant international legislation and professional standards, emerging threats and impacts on new technology, forecasts, and benchmarks.
• Commit to effectively managing customer relationships with a strong interest in client satisfaction.
• Collaborate with other departments such as Information Security, Information Technology, Legal, Business Continuity, Cloud Operations, Human Resources, Privacy and Facilities, to implement best practices and ensure regulatory compliance on physical security of people, properties, and information.
• Challenge yourself and the technical acumen, continuously improving the knowledge of physical security technologies, systems, and equipment.
Please make sure to read our Recruitment Privacy Policy
💡 Quick Summary
Seeking a career-building opportunity? The Associate Technical Lead position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
