Job Description
Trupti Solutions - India
AI ML Solutions Architect | (10+ Years Experience)|Hybrid working |Pune,India
Trupti Solutions - India • Pune, Maharashtra • via LinkedIn
18 hours ago
Full–time
Apply on LinkedIn
Job description
Job Summary:
We are seeking a highly experienced AI Solutions Architect with deep expertise in Artificial Intelligence, Machine Learning, and Generative AI (GenAI). This role involves leading the design, development and deployment of scalable AI/ML solutions and tools with a strong focus on innovative architectures. The ideal candidate will collaborate across teams to deliver high-performance AI ...
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Braves Technologies
Associate Technical Support Engineer (Night Shift) (Freshers)
Braves Technologies • Pune, Maharashtra • via Braves Technologies
15 hours ago
Full–time
No Degree Mentioned
Apply on Braves Technologies
Apply on Jooble
Apply on WhatJobs
Apply on Jobrapido.com
Job description
Our Company:
Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated offshore software development teams in India. For the past 15+ years, Braves has been building Software Engineering, Game Development, and Customer Success teams for clients across the US and Australia.
For more information, you can visit https://www.bravestechnologies.com/
Our Culture:
We are a team focused on high performance, high delivery, diverse thinking, and embodying a collaborative culture at all levels. We value and encourage learning throughout the organization. Every employee at Braves understands ownership and fulfills what is required. We align a perfect work-life balance.
Work Location: Remote (Pune Preferred)
Work shift: Night
Snapshot:
The Technical Support Representative is the initial point of contact for 1st and 2nd levels of support. The primary function of the Technical Support Representative is to identify technical issues with our customers software and hardware products and provide solutions to problems raised by their customers. The position acts as an advocate for the customer and liaison between internal departments and external clients. The individual shall demonstrate exceptional technical skills, judgment, investigation, and problem solving, as well as communication to effectively maintain a cooperative working relationship with fellow managers, employees, and other affiliations.
Primary Responsibility:
• Acts as customer advocate, responsible for resolving customer requests both internally and externally.
• Responsible for receiving, logging, and responding to all post acceptance support requests.
• Identifies customer issues, finds solutions or proceeds with the escalation process.
• Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration
• Documents clear descriptions of issues & problems from customers. Logs continuous progress of issues through resolution.
• Proactively works with clients to ensure system uptime and optimal use of system functionality.
• Ensures efficient and timely means of providing problem diagnosis, troubleshooting, and solution for customer.
• Provides clear answers, explanations, and resolutions to customers.
• Assists internal departments with ongoing project issues.
• Develops technical documentation, FAQs, and maintains a knowledge database.
Skills Required:
• Experience in a Call Centre/Help Desk environment - 0-1 Year
• knowledge in networking, databases, Desktop, Servers, and software application troubleshooting (Knowledge is required not experience)
• knowledge of hardware and software components.
• Strong communication skills including oral, written, and customer approach.
AI ML Solutions Architect | (10+ Years Experience)|Hybrid working |Pune,India
Trupti Solutions - India • Pune, Maharashtra • via LinkedIn
18 hours ago
Full–time
Apply on LinkedIn
Job description
Job Summary:
We are seeking a highly experienced AI Solutions Architect with deep expertise in Artificial Intelligence, Machine Learning, and Generative AI (GenAI). This role involves leading the design, development and deployment of scalable AI/ML solutions and tools with a strong focus on innovative architectures. The ideal candidate will collaborate across teams to deliver high-performance AI ...
Report this listing
B
Braves Technologies
Associate Technical Support Engineer (Night Shift) (Freshers)
Braves Technologies • Pune, Maharashtra • via Braves Technologies
15 hours ago
Full–time
No Degree Mentioned
Apply on Braves Technologies
Apply on Jooble
Apply on WhatJobs
Apply on Jobrapido.com
Job description
Our Company:
Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated offshore software development teams in India. For the past 15+ years, Braves has been building Software Engineering, Game Development, and Customer Success teams for clients across the US and Australia.
For more information, you can visit https://www.bravestechnologies.com/
Our Culture:
We are a team focused on high performance, high delivery, diverse thinking, and embodying a collaborative culture at all levels. We value and encourage learning throughout the organization. Every employee at Braves understands ownership and fulfills what is required. We align a perfect work-life balance.
Work Location: Remote (Pune Preferred)
Work shift: Night
Snapshot:
The Technical Support Representative is the initial point of contact for 1st and 2nd levels of support. The primary function of the Technical Support Representative is to identify technical issues with our customers software and hardware products and provide solutions to problems raised by their customers. The position acts as an advocate for the customer and liaison between internal departments and external clients. The individual shall demonstrate exceptional technical skills, judgment, investigation, and problem solving, as well as communication to effectively maintain a cooperative working relationship with fellow managers, employees, and other affiliations.
Primary Responsibility:
• Acts as customer advocate, responsible for resolving customer requests both internally and externally.
• Responsible for receiving, logging, and responding to all post acceptance support requests.
• Identifies customer issues, finds solutions or proceeds with the escalation process.
• Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration
• Documents clear descriptions of issues & problems from customers. Logs continuous progress of issues through resolution.
• Proactively works with clients to ensure system uptime and optimal use of system functionality.
• Ensures efficient and timely means of providing problem diagnosis, troubleshooting, and solution for customer.
• Provides clear answers, explanations, and resolutions to customers.
• Assists internal departments with ongoing project issues.
• Develops technical documentation, FAQs, and maintains a knowledge database.
Skills Required:
• Experience in a Call Centre/Help Desk environment - 0-1 Year
• knowledge in networking, databases, Desktop, Servers, and software application troubleshooting (Knowledge is required not experience)
• knowledge of hardware and software components.
• Strong communication skills including oral, written, and customer approach.
💡 Quick Summary
Seeking a career-building opportunity? The Associate Technical Support Engineer (Night Shift) (Freshers) position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
