Job Description
Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Principal Accountabilites
The role holder will be responsible for the Banking proposition management initiatives, with a primary focus on product portfolio and performance management.
The NRI business seeks to enhance the Group’s share of wallet from the Non Resident Indian (NRI) community.
The key focus of this role is to enhance the customer experience ensuring International Service standards are high, and by joining up with overseas entities in key markets to make HSBC more relevant to the NRI community.
The key focus of this role is to develop, grow and establish the NRI Proposition, by significantly increasing the International Customer base (NRI/PIO) in INM through varied activities such as identifying new geographies to implement the NRI business model, introducing new models for customer acquisition overseas.
To develop business for NRI customers and driving overall business volumes / revenue
To manage cross border proposition and process
To manage and undertake customer journey through digital channel, to define best in class for clients across onboarding, payments, FX, transactional banking.
To work closely with wealth, insurance, mortgage and credit card product teams to create opportunities for Overseas Indian customers
To own client life cycle management and client communication to increase client experience
To drive portfolio penetration, customer growth, balance build and revenue through portfolio management
To drive business metrics and delivery through branches, contact center and RMs.
To work closely with overseas HSBC entities, teams and branches to enhance the International proposition.
To work closely with control, compliance, operations etc., teams to create/enhance customer journeys, processes, product offering in adherence to cross border framework and local regulatory guidelines.
Manage BAU activities, reporting’s, control checks etc.
To conduct portfolio analytics to drive business objectives and efficacy across channels
Stakeholder management is a key to the role requirement both global as well as local. Strict adherence with Group strategy/policies, managing approvals/changes & maintain operational control.
To be open, connected, and dependable and act with courageous integrity at all times. Full compliance with internal policies, procedures and compliance requirements.
The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The following statement is only for roles with managerial or specific Compliance responsibilities
The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations.
Impact on the Business / Function
Enhance the NRI proposition to cater to the needs and requirements of NRI customer base
Establish a working model with key corridors to seamlessly cater to NRI customers in India and overseas thereby leading to business growth
Work closely with Group Cross Border team to implement the cross border framework and ensure adherence to local and Group guidelines
Implementation of International Client Operating model thereby contributing to the NRI business revenue objectives
No adverse findings from external auditors, compliance review or regulators. Timely implementation of all findings and recommendations.
Customers / Stakeholders
Grow and maintain oversight on the NRI business across key locations
IBC coordination & cross border referrals
Efficient Stakeholder Management to drive towards a common agenda
Leadership & Teamwork
To drive coordination and teamwork across different teams
Operational Effectiveness & Control
Maintain HSBC Internal Control Standards
Implement Group Compliance Policy
Adherence to the Cross Border requirements
Requirements
Minimum Graduation or as required for the role, whichever is higher
Skills as pre-requisites:
Ability to position and differentiate both NRI and Group’s products and services from competitors & enhance awareness of the NRI, Premier & Non Premier proposition;
Ability to interact with relevant functional departments (marketing and product areas & other key Group contacts) and inspire and stimulate interest to provide better customer service and need fulfilment
Insightful understanding of International competitor strategies and strong knowledge of NRI Services.
Proven skills in a customer-driven environment and strong understanding of banking products/services, operational procedures and financial markets.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Principal Accountabilites
The role holder will be responsible for the Banking proposition management initiatives, with a primary focus on product portfolio and performance management.
The NRI business seeks to enhance the Group’s share of wallet from the Non Resident Indian (NRI) community.
The key focus of this role is to enhance the customer experience ensuring International Service standards are high, and by joining up with overseas entities in key markets to make HSBC more relevant to the NRI community.
The key focus of this role is to develop, grow and establish the NRI Proposition, by significantly increasing the International Customer base (NRI/PIO) in INM through varied activities such as identifying new geographies to implement the NRI business model, introducing new models for customer acquisition overseas.
To develop business for NRI customers and driving overall business volumes / revenue
To manage cross border proposition and process
To manage and undertake customer journey through digital channel, to define best in class for clients across onboarding, payments, FX, transactional banking.
To work closely with wealth, insurance, mortgage and credit card product teams to create opportunities for Overseas Indian customers
To own client life cycle management and client communication to increase client experience
To drive portfolio penetration, customer growth, balance build and revenue through portfolio management
To drive business metrics and delivery through branches, contact center and RMs.
To work closely with overseas HSBC entities, teams and branches to enhance the International proposition.
To work closely with control, compliance, operations etc., teams to create/enhance customer journeys, processes, product offering in adherence to cross border framework and local regulatory guidelines.
Manage BAU activities, reporting’s, control checks etc.
To conduct portfolio analytics to drive business objectives and efficacy across channels
Stakeholder management is a key to the role requirement both global as well as local. Strict adherence with Group strategy/policies, managing approvals/changes & maintain operational control.
To be open, connected, and dependable and act with courageous integrity at all times. Full compliance with internal policies, procedures and compliance requirements.
The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The following statement is only for roles with managerial or specific Compliance responsibilities
The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations.
Impact on the Business / Function
Enhance the NRI proposition to cater to the needs and requirements of NRI customer base
Establish a working model with key corridors to seamlessly cater to NRI customers in India and overseas thereby leading to business growth
Work closely with Group Cross Border team to implement the cross border framework and ensure adherence to local and Group guidelines
Implementation of International Client Operating model thereby contributing to the NRI business revenue objectives
No adverse findings from external auditors, compliance review or regulators. Timely implementation of all findings and recommendations.
Customers / Stakeholders
Grow and maintain oversight on the NRI business across key locations
IBC coordination & cross border referrals
Efficient Stakeholder Management to drive towards a common agenda
Leadership & Teamwork
To drive coordination and teamwork across different teams
Operational Effectiveness & Control
Maintain HSBC Internal Control Standards
Implement Group Compliance Policy
Adherence to the Cross Border requirements
Requirements
Minimum Graduation or as required for the role, whichever is higher
Skills as pre-requisites:
Ability to position and differentiate both NRI and Group’s products and services from competitors & enhance awareness of the NRI, Premier & Non Premier proposition;
Ability to interact with relevant functional departments (marketing and product areas & other key Group contacts) and inspire and stimulate interest to provide better customer service and need fulfilment
Insightful understanding of International competitor strategies and strong knowledge of NRI Services.
Proven skills in a customer-driven environment and strong understanding of banking products/services, operational procedures and financial markets.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
💡 Quick Summary
Seeking a career-building opportunity? The Associate Vice President - NRI Channels position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
