At Your Service Operator| Front Desk Agent

Job highlights

Identified by Google from the original job post

Qualifications

Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

High work ethic and self-initiative

May be required to work varying schedules to include nights, weekends, and holidays

Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue

Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates

Process all changes and cancellations for group reservations

Prepare group guest lists prior to arrival

Dispatch all guest requests using the designated program to the proper departments

Follow up with the department and/or guest to ensure the completion of the request

Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner

All calls should be answered in 3 rings

Educate incoming guests of hotel amenities and services available to them during their stay

Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay

Job description

What You Will Be Doing

• Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.

• Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival.

• Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.

• Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.

• Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

• High work ethic and self-initiative

• May be required to work varying schedules to include nights, weekends, and holidays

• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!