Job Description
Job Purpose
The Attendant: Adoption Reception is responsible for greeting and directing visitors and clients, assisting with operations of the Ottawa Humane Society (OHS) retail store, and supporting the adoption of OHS animals.
Duties and Responsibilities
Greet visitors and clients of the OHS and direct them as appropriate
Triage and respond to telephone and email communication
Provide general information to OHS clients about adoption processes
Ensure all animals available for adoption are appropriately advertised on the OHS website
Provide information to OHS customers on good animal care practices
Provide adoption follow-up services and direct issues appropriately
Support operations in the Buddy and Belle retail boutique by processing sales transactions, maintaining and organizing stock, and promoting OHS goods for sale
Accept and record donations as required
Maintain the Adoption Centre and Buddy and Belle boutique area, facilities, and equipment
Accept and manage OHS payments and donations as required
Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
Produce and maintain accurate reports, records, and files
Participate in supervision, evaluation, training and other meetings as required
Participate in the identification and evaluation of OHS program goals and objectives
Participate in professional development opportunities
Represent the OHS in a professional manner
Participate in public relations and promotional activities as required
May be required to assume some of the responsibilities of Customer Service Representative: Adoptions or Intake
Qualifications
Secondary school diploma or equivalent
Minimum of one year education or experience in office administration
Minimum of one year of experience in customer service
Proficiency in Microsoft Office Suite
Animal handling experience preferred
Chameleon or other database experience is an asset
Professional working proficiency in spoken and written English and French is required
Working Conditions/Physical Requirements
Employee will be required to work evening, holiday and weekend shifts
Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
Employee will be required to wear a uniform designated by the employer
Employment is conditional upon maintaining confidentiality of OHS information
Employment is conditional upon the ability to work around all species of animals safely
How to Apply
The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, ****** orientation, age, ability, or other protected characteristic.
We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation.
This posting is for an existing vacancy.
This is a casual position with no set schedule or guaranteed hours.
We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers review results and decide who moves forward.
The Attendant: Adoption Reception is responsible for greeting and directing visitors and clients, assisting with operations of the Ottawa Humane Society (OHS) retail store, and supporting the adoption of OHS animals.
Duties and Responsibilities
Greet visitors and clients of the OHS and direct them as appropriate
Triage and respond to telephone and email communication
Provide general information to OHS clients about adoption processes
Ensure all animals available for adoption are appropriately advertised on the OHS website
Provide information to OHS customers on good animal care practices
Provide adoption follow-up services and direct issues appropriately
Support operations in the Buddy and Belle retail boutique by processing sales transactions, maintaining and organizing stock, and promoting OHS goods for sale
Accept and record donations as required
Maintain the Adoption Centre and Buddy and Belle boutique area, facilities, and equipment
Accept and manage OHS payments and donations as required
Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
Produce and maintain accurate reports, records, and files
Participate in supervision, evaluation, training and other meetings as required
Participate in the identification and evaluation of OHS program goals and objectives
Participate in professional development opportunities
Represent the OHS in a professional manner
Participate in public relations and promotional activities as required
May be required to assume some of the responsibilities of Customer Service Representative: Adoptions or Intake
Qualifications
Secondary school diploma or equivalent
Minimum of one year education or experience in office administration
Minimum of one year of experience in customer service
Proficiency in Microsoft Office Suite
Animal handling experience preferred
Chameleon or other database experience is an asset
Professional working proficiency in spoken and written English and French is required
Working Conditions/Physical Requirements
Employee will be required to work evening, holiday and weekend shifts
Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
Employee will be required to wear a uniform designated by the employer
Employment is conditional upon maintaining confidentiality of OHS information
Employment is conditional upon the ability to work around all species of animals safely
How to Apply
The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, ****** orientation, age, ability, or other protected characteristic.
We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation.
This posting is for an existing vacancy.
This is a casual position with no set schedule or guaranteed hours.
We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers review results and decide who moves forward.
💡 Quick Summary
Seeking a career-building opportunity? The Attendant: Adoption Reception - Casual position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Ottawa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.