Job Title: Freshers BPO Jobs

About the Company:

Our company is a leading BPO service provider, specializing in customer support and sales solutions for various industries. We have a strong presence in the market and are known for our commitment to delivering exceptional customer experiences.

Job Description:

We are currently hiring freshers for BPO jobs with an attractive salary package. As a BPO executive, you will be responsible for handling customer queries, providing information about products or services, and resolving any issues or complaints. Your primary goal will be to ensure customer satisfaction and enhance the company's reputation.

Responsibilities:

- Answering incoming calls and responding to customer queries in a professional and courteous manner.
- Providing accurate information about products or services to customers.
- Handling and resolving customer complaints, escalating issues when necessary.
- Building sustainable relationships with customers through open and interactive communication.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensuring customer satisfaction by providing timely and accurate solutions.
- Following communication procedures, guidelines, and policies.

Requirements:

- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle stressful situations and work under pressure.
- Good knowledge of customer service principles and practices.
- Proficient in using computers and CRM software.
- Willingness to work in rotational shifts.

Benefits:

- Attractive salary package with performance-based incentives.
- Comprehensive training and development programs.
- Opportunities for career growth and advancement.
- Friendly and supportive work environment.
- Medical and health insurance benefits.
- Transport facilities for night shifts.

Note:

We do not ask any money for jobs. Be careful and do not pay any money to anyone for a job or interview
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