Audit Typing Concierge 2IC

We are currently seeking an enthusiastic full-time Audit Typing Concierge Team Member to step up as the Second In-Charge on 12-month secondment opportunity with potential for permanency. This position is central to the achievement of service level agreements in ensuring excellence in patient care and referrer outcomes. This position is a work from home opportunity, enabling you to work from anywhere in Australia!

Successful Candidates Will Have

High speed internet connection

Private, dedicated workspace/office to maintain patient privacy

A strong customer service focus and demonstrate compassionate care towards patients

Medical typist experience in a healthcare environment (preferably within diagnostic imaging) - bonus but not essential

Demonstrated experience in successfully managing patient and referrer queries, complaints, and grievances

Ability to manage time effectively and meet competing deadlines

Proven competence in managing the interactive relationship with patients, ensuring that privacy, dignity and confidentiality are always maintained

Sound computer literacy skills, including Microsoft Office, Word, and Excel skills.

Demonstrated ability to maintain a high level of attention to detail

Willingness to travel to other Qscan locations as required

Basic understanding of HIC legislation including the Medicare Benefits and Qscan Billing schedules

Experience in Karisma or an alternate Radiology Information System is highly desirable

Administrative and/or Medical Terminology qualifications - preferred but not essential

Core duties include:

Complete daily auditing as directed by the Auditing & Typing Team Leader in accordance with appropriate processes

Work with sites to amend patient request errors as required

Provide feedback to the Auditing & Typing Team Leader regarding areas of improvement for dissemination to the respective sites for follow up

Engage in mentoring and coaching other customer service teams as requested

Build and maintain strong relationships with management, radiologists, onsite staff, and other team members

Template building with PS1 for sites & Radiologists

Provide concierge support to Radiologists, Frontline Reception, Call Centre Staff and Clinical Technicians

Assist with workflow within Intelligent Workflow Orchestrator (IWO)

Train and on-board new Radiologists with VR using IWO (Clario + PS1), which may include travel and follow-up support

Template building within PS1 for sites and Radiologists

If this position interests you, please apply by COB Friday 18th October 2024 with your resumé and cover letter to express your interest.