Auditor - Casual

Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service, and an exciting dining concept.

As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, valet parking, and responding to guest requests - whilst creating unforgettable heartfelt moments.

Join us and become a Heartist®.

Job Description

What you’ll be doing:

Welcoming our late arrival guests and farewell to our early departures.

Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.

Taking initiative to ensure positive and productive interactions with our customers.

Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.

Prepare and distribute relevant reports to relevant departments.

Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.

Providing efficient service for guest registration and departure by checking in and out guests as required.

Maximising guest satisfaction as well as the safety and security of the property.

Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.

Qualifications

The must-haves:

Be a night owl who enjoys working with a team

Exceptional customer service & communication skills

Excellent time management skills and the ability to work autonomously

A hands-on team player with a can-do attitude

Initiates contact and establishes rapport easily

Willingness to take ownership and have the initiative to carry out different tasks as required

A good understanding of finance and accounting practices

The ability to coordinate multiple tasks whilst maintaining attention to detail

Your Responsible Service of ******* (RSA) Certificate.

Knowledge of Opera Cloud is a bonus

An ability to work 11:00 pm to 7:00 am and the flexibility to work weekdays, weekends and public holidays