Australian Voice Process | Customer Support | BPO | Mumbai | Pune

JOB ROLE : Australian Voice

LOCATION : Mumbai (Thane / Malad)

SHIFT : Australian Shift

Roles & Responsibility :

• Excellent communication skills written & oral.

• communication with customer / client via calls and solving the queries and complaints

• Strong customer advocacy skills and understanding of customer interactions leading to successful customer outcomes.

• Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guidelines.

• Seek support and guidance if required.

• Work collaboratively with teammates (external and internal to Supplier) to solve customer issues as quickly and as efficiently as possible.

• We Care Privacy & Protecting our customer take all steps to protect customer’s privacy.

• Answer customer enquiries to appropriate area when necessary.

• Meet prescribed customer service standards and performance objectives.

• Generates timely and well-developed solutions to address the problem.

• Able to apply solutions across varied problems using functional knowledge & logical conclusions.

Requirements

• Qualification - Undergraduate with 18 months BPO customer service role exp can apply

• Graduate with min + months and above in BPO customer service role can apply

• Language Proficiency - The associate must have excellent English-speaking skills with a neutral accent, including a high fluency in reading, writing, speaking and the use of the English language.

• should not have more than 2+ years gap in career and education

• should have proper documents from all the previous and current companies (offer letter / exp letter,payslips etc)

• should be ready to work in rotational shift and night shift with 5 days working and 2 rotational week off

• should be ready to work in Malad / Thane location, work from office.

Benefits

Salary : Hike on last drawn salary depending on interview & skillset

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