Job Description :

Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Merchant acquiring ProjectsCard Interchange & Settlement ProjectsDigital Payments (UPI, E-Toll etc) ProjectsMember Bank GST Invoices & GST Projects Digital Payment Projects: implementation of identified projects by working closely with the line units and IT teams. Process related: To review all processes in the unit proactively for enhancement, TAT reduction and automations for better service quality. System Integration: For better process control / automation resulting in TAT improvement, Cost reduction & effective monitoring MIS: Data mining, Digital transaction MIS, Monitoring & Regulatory reporting, Effectively manage Merchant Acquiring Operations Set-up & Acquiring Chargebacks unit of the bank On-boarding New/Additional Merchants POS, Payment Gateway, UPI, E-Toll, BharatQR, mPOS, DigiPOS etc KYC, AML, Risk & policy, CPV, CBS, GSTN checks to ensure quality and minimal loss/exposure to the bank Merchant Life cycle management - Demographic changes, Pricing, Re-activation & De-activation of terminals etc. Managing centralized Acquiring chargebacks for the Bank and liaison with the merchants. Customer Correspondence & Query Management to effectively manage Merchant Acquiring Operations, Transaction Disputes for all Card Products of the bank and BCP for the Unit PAN India All Card Products Transaction Dispute Correspondence and Query Management with 100% accuracy & TAT Centralized PAN India Merchant Acquiring Payment Operations within stipulated business TATs and Nil errors. Manage and Monitor Banks Payable/Receivable GLs for Merchant Payment & Chargebacks Handle TAX invoices and Foreign Inward Remittance Statements for PAN India Merchants Corporate, Retail and Online BCP for Critical Activities of the Function. Mi-Revenue Operations and Settlement & Transaction recon of All Card Networks & Digital businesses like NFS, Rupay, IMPS, UPI, AEPS, E-Toll, QR code, etc Managing settlement and reconciliation of card transactions across all card business lines within the Bank, i.e. ATM and Merchant acquiring, Debit Card and Credit Card products Managing settlement and reconciliation of digital transactions business lines within the Bank, i.e. IMPS, BHARAT QR,UPI,E-TOLL Managing merchant payments for UPI transactions Managing MiRevenue recovery charges from retail customers across product types Regulatory reporting to regulatory, card interchange networks and tax related reporting Debit card/Prepaid Card/Credit Card Dispute Resolution, Arbitration and Compliance Unit for All Card networks Processing of Chargebacks / Retrieval requests for PAN India Transaction Disputes for all 5 Card Networks Visa/MasterCard/Rupay/NPCI/Diners Handling Representments, Pre-arbitration, Arbitrations, 2nd Chargebacks, Compliance from Member banks & Onus merchants Regulatory Compliance for Transaction Disputes including RBI/BO Guidelines Manage and Monitor Banks Payable/Receivable GLs for Merchant Payment & Chargebacks Merchant Payments, Refund/ Good-faith processing for POS /Ecommerce/QR Code acquiring business & ATM Acquiring dispute management Processing of Chargebacks / Retrieval requests for PAN India Transaction Disputes for all 5 Card Networks Visa/MasterCard/Rupay/NPCI/Diners Handling Representments, Pre-arbitration, Arbitrations, 2nd Chargebacks, Compliance from Member banks & Onus ATMs Processing of INR/FCY merchant payments, Monthly MDR recovery, Plough back, MAP pricing, FIRC, Mvisa and QR Code refunds and payzapp settlements Processing of credit voucher, good faith and manual requests

Skills

Planning and Organizing Skills

Communication

Basis system skills

Problem solving & Analytical skills

3.00-6.00 Years