Loan against Gold Jewelry operations
Loan Application Form checking as per laid down guidelines.
Know Your Customer checking as per banks KYC Policy.
To conduct sample checking & valuation of jewelry by valuer.
Ensure proper inputting of data in Loan Origination System.
To generate repayment schedule and payment detail updation as per Straight Through Process/Non-Straight through Process.
Proper storage of Gold packet as per defined guidelines.
To manage all vouchers and records as per laid down guidelines.
Timely processing of all records in the RMS/Archival system as per laid down guidelines.
To liaise with Record management Agency for storage/retrieval of records.
To ensure system Security
Investigate customer complaints and analyze, send response and resolve the same under intimation to seniors.
Liaison with internal customers for resolution of issues.
Suspense/General Ledger accounts monitoring.
Store all security documents, instruments, etc. in FRFC under dual custody.
To convert customer on digital platform